Kat Coleman
Princeton,TX
Summary
Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.
Overview
14
14
years of professional experience
Work History
Community Manager
IRT Living
01.2022 - Current
- With proven skills in cost-effective property operations, maintaining high occupancy rates and generating steady revenues
- Collaborated with tenants, owners and service providers to consistently meet property management requirements
- Coordinated repairs, met with prospective tenants, and resolved business concerns.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Managed community within established cost constraints.
Regional Property Manager
RREAF Residential
02.2021 - 01.2022
- Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
- Reviewed financial forecasts, budget and operational goals.
- Assessed reports on occupancy, delinquency, budget variance and make-readies generated by on-site staff.
- Negotiated vendor contracts and presented to owners for approval.
- Responded to escalated resident concerns and issues and monitored resolution.
- Conducted property visits to assess curb appeal, office upkeep and maintenance activities.
- Handled terminations, performance evaluations and staff coaching to maintain top property operations.
- Completed annual rent calculations using housing database software.
Community Manager Lease Up & Conventional
RPM Living
05.2018 - 02.2021
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Collected and maintained careful records of rental payments and payment dates.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Identified appropriate marketing channels and target customers for campaigns.
- Conducted research to analyze customers' behavior, preferences and purchasing habits.
- Planned, designed, and scheduled phases for large projects.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
Property Manager
C-Star Management
04.2009 - 05.2018
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Coordinated with legal counsel to resolve tenant disputes.
Education
High School Diploma -
Christian Heritage School
Dalton, GANo Degree - Computer Science
Oklahoma City Community College
Oklahoma City, OKSkills
- Coordination
- Construction Project Oversight
- Promotional Planning
- Team Recruitment
- Business Development
- Rent Pricing Optimization
- Negotiation
- Creative and Adaptable
Accomplishments
- Achieve 90% Occupancy by completing in 90 Days with accuracy and efficiency.
Timeline
Community Manager
IRT Living
01.2022 - Current
Regional Property Manager
RREAF Residential
02.2021 - 01.2022
Community Manager Lease Up & Conventional
RPM Living
05.2018 - 02.2021
Property Manager
C-Star Management
04.2009 - 05.2018
High School Diploma -
Christian Heritage School
No Degree - Computer Science
Oklahoma City Community College
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