Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Kat Crist

Lebanon,TN

Summary

Proven leader in the hospitality sector, with a track record of elevating guest experiences at The Club at Five Oaks and other past jobs. Skilled in dining room management and customer relationship management, I excel in creating memorable dining atmospheres and training staff to exceed service standards. My approach has consistently improved customer satisfaction, showcasing my strong leadership and commitment to excellence. Resourceful Server Shift Leader adept at increasing productivity and task efficiency. Skilled in team leadership, time management, and customer service, ensuring smooth operation of dining services. Excel in conflict resolution, communication, and adaptability, contributing to positive dining experiences and team cohesion.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server Shift Leader

The Club at Five Oaks
Lebanon, TN
03.2024 - Current
  • Directed and assisted in general dining room cleaning and sanitation.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Inspected all tables prior to seating guests in order to ensure cleanliness standards were being met.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Leveraged proper serving etiquette to promote inviting dining atmosphere.
  • Assigned tasks to servers to ensure efficient operations during peak business hours.
  • Maintained cleanliness of the restaurant, including dining room, kitchen, restrooms, and parking lot.
  • Ensured customer satisfaction and handled customer complaints in a professional manner.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Maintained thorough knowledge of menu to describe dining options.
  • Provided leadership to servers and other restaurant staff members by setting an example of excellent service.
  • Performed cash register functions accurately and efficiently.
  • Monitored inventory levels and ordered supplies as needed.
  • Addressed customer concerns promptly and effectively while maintaining a high level of professionalism at all times.
  • Served food and beverages to patrons and confirmed complete orders.
  • Coordinated special events such as private parties or large groups that required additional staffing needs.
  • Supervised serving staff to drive high level of hospitality and food excellence.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Trained new employees to perform duties.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Provided support to other team members when needed.
  • Stocked service areas with supplies during slow periods.
  • Informed customers of daily specials and signature menu items.
  • Created positive guest experience by listening to guest needs and recommending options to meet requests.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Cleared dishes from tables during and after meal service to maintain clean dining area.

Hostess/Server

404 Kitchen
Nashville, TN
07.2023 - 02.2024
  • Hostesses in fine dining are to follow close protocol when seating guests, women first, then men, as well as clearing the table of any unnecessary clutter, and directing guests to the restroom.
  • As servers, we are required to please the guests as much as possible, as well as gently push wine and whiskey sales, along with side work, polishing glasses, and dishes.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Maintained a clean and organized dining area.
  • Spoke with patrons to drive satisfaction with food and service.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Took reservations from patrons by phone or online.
  • Checked identification of customers prior to serving alcoholic beverages.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Informed patrons of specialties and features.
  • Provided excellent customer service by addressing customer needs promptly.

Bookseller/Barista

Books-a-million
Mount Juliet
10.2020 - 06.2023
  • Booksellers check out customers, put books away, and make sure the store is organized and clean, as well as helping customers find what they're looking for.
  • Baristas made drinks from brewed coffee, lattes, cappuccinos, Americanos, frozen drinks, and teas, as well as any other drink the customer requested if we could make it.
  • Baristas were also in charge of the pastries, candy counts, and expirations.
  • Assisted customers in selecting books, magazines, and other merchandise based on their individual needs.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Explained product features and benefits to encourage sales.
  • Handled returns and exchanges according to company policies.
  • Checked returned items for accuracy against purchase receipt records.
  • Maintained knowledge of current and bestselling books and upcoming publications to fulfill customer requests.
  • Maintained a clean and organized store environment, ensuring a pleasant shopping experience.
  • Provided personalized recommendations to customers based on their preferences and reading history.
  • Helped customers by answering questions and locating merchandise.
  • Listened to customer interests and needs and matched with suitable books and related products.
  • Answered phones promptly and responded to customer inquiries with accurate information.
  • Resolved customer complaints in a professional manner.
  • Shelved, cleaned and organized products or spaces to maintain appealing sales floor.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Organized book displays to attractively showcase products.

Hostess/Busser

Longhorn Steakhouse
Mount Juliet
10.2019 - 01.2020
  • Greet and seat guests, accommodating their requests.
  • Clean tables for overturns and sales.
  • Answered telephone to provide dining information and take reservations.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Assisted staff by serving food and beverages or bussing tables.
  • Greeted guests warmly upon arrival, seating them promptly.
  • Stocked server areas with supplies before, during and after shifts.
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.
  • Assigned patrons to suitable tables according to server rotation.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Built positive relationships with other front-of-house and kitchen staff.

Education

Associate of Science - Nursing

Volunteer State Community College
Gallatin, TN

Skills

  • Experience in restaurants
  • Customer service
  • Server training
  • Dining room management
  • Table bussing
  • Menu presentation
  • Cleaning and sanitation
  • Customer relationship management
  • Complaint handling
  • Guest service
  • Take-out service
  • Server coordination
  • Strong leadership
  • Staff motivation

Affiliations

  • Golf
  • Crochet
  • Reading
  • Baking
  • Painting

Certification

  • ABC License

References

References available upon request.

Timeline

Server Shift Leader

The Club at Five Oaks
03.2024 - Current

Hostess/Server

404 Kitchen
07.2023 - 02.2024

Bookseller/Barista

Books-a-million
10.2020 - 06.2023

Hostess/Busser

Longhorn Steakhouse
10.2019 - 01.2020

Associate of Science - Nursing

Volunteer State Community College

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Kat Crist