KAT CUZMA

• Effectively executed all functions in fast-paced, dynamic environment that boasts #1 restaurant in Indonesia for it's inventiveness and winning sustainability practices through unwavering grit and discipline.
• Worked well with small, focused highly motivated team in improving customer experience and food through daily feedback.

I took time in between jobs to push my limits and reconnect with myself in nature. I hiked La Ciudad Perdida 4 day trek in Colombia, The Inca Trail 4 day Trek in Machu Picchu, and hiked the W-Circuit of Patagonia in Chile.

• Adapted and thrived upholding high standards and attention to detail for celebrity Chef Leonor Espinosa's, "World's best Female Chef 2022", flagship restaurant ranked #1 of Colombia and #13 best restaurant in the World.
• Displayed extraordinary energy and passion for good service and effectively performed ad hoc tasks as needed.

I lost my job due to the Pandemic and decided to cut my living expenses and move into a Class B camper van for 6 months. I toured the whole West Coast of beautiful USA stopping at all National Parks that were open, favorites included: Bryce Canyon in UT, Glacier National Park in MT, Hoh Rainforest in WA, and Joshua Tree in CA.

• Worked independently to develop customer relationships and increased overall sales by 25%.
• Maintained relationships with 50 local businesses in Greater Honolulu area.
• Expanded sales to six additional businesses through cold calling and follow up personal visits.
• Trained 15 new hires in company standards and procedures with focus on company values and personal responsibility.

• Local market ownership, ensured success with 10 different retailers across Phoenix
• Hosted sampling of products for customers and employees, attended community initiatives, coordinated seasonal promos and brand launches.
• Shared brand story, relaying product details and health benefits
• Effectively would retrieve products for markets and demos.

• Independently managed and served banquet events of 10-15 people executing effective FOH to BOH communication to guarantee highest level of efficiency and customer happiness especially during holiday periods.
• Perfected ability to describe food pairings and flavor profiles to paint picture to customers.

• Oversaw appointment scheduling and itinerary coordination for both clients and 7 medical providers.
• Maintained 99% accuracy while updating databases with demographic data and verifying patient changes.
• Organized spaces, materials for pharmaceutical representative meetings.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

• Coordinated reservations while attended to walk in customers.
• Stayed up to date on technology POS system, selling skills, and product knowledge.

• Executed wearing many hats as customer service interfacing to fast-paced food preparation.
• Maintained positive relationship and worked with managers to complete cafe initiatives.

*Currently enrolled and prospected to complete May 4, 2023*

• Minors: Chemistry and French.
• Dean's List: Fall 2010, Spring 2011.
• Member of Tri Beta Biological Honors Society 2011-2014.