Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Timeline
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Kathleen Dubuque

Kathleen Dubuque

Education and Customer Care
Port St Lucie,Florida

Summary

Experienced educator with a proven track record, excelling in student motivation and differentiated instruction. Collaborated with parents and supported new teachers, enhancing classroom success, committed to empowering students for success.

Skilled customer care representative in person and via call centers. Assisted customers with billing, purchases and trouble shooting.

Overview

18
18
years of professional experience

Work History

Secondary School Teacher

St Lucie School Board
08.2014 - 06.2025
  • Promoted a positive classroom environment by establishing clear expectations.
  • Actively participated in initiatives aimed at improving overall student success rates.
  • Established collaborative relationships with parents through regular communication.
  • Provided support and encouragement to motivate student completion of necessary credits for graduation.
  • Problem solved with students to assist with different learning styles and supplemental resources.
  • Assisted students with resources to plan for life after graduation - career and college options.
  • Celebrated student success, even beyond graduation.
  • Served as a mentor for new teachers,showing them how to use the various tech systems.
  • Shared new information and tips with team members and other coworkers.

Customer Care Representative

Verizon Wireless
09.2007 - 03.2014
  • Helped callers with positive attitude and focus on problem solving for customer satisfaction.
  • Assisted customers with tier one tech support.
  • Managed call volume with professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt resolution.
  • Assisted customers with questions and orders.
  • Processed payments and addressed billing questions from customers.

Education

Bachelor of Arts - English

Charleston Southern University
Charleston, SC

Skills

  • Peer collaboration
  • Student motivation
  • Verbal and written communication
  • Progress reporting
  • Customer care
  • Problem solving
  • Building relationships
  • Trouble shooting customer concerns
  • Customer retention

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Contract WorkGig WorkInternshipPart Time

Work Location

RemoteOn-SiteHybrid

Important To Me

Work-life balanceFlexible work hoursWork from home option4-day work weekPersonal development programs

Timeline

Secondary School Teacher

St Lucie School Board
08.2014 - 06.2025

Customer Care Representative

Verizon Wireless
09.2007 - 03.2014

Bachelor of Arts - English

Charleston Southern University

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