Kat Gilmore
Lewisville,NC
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at ISE Japanese Restaurant. Proven ability to enhance guest experiences through effective menu memorisation and upselling techniques, resulting in increased sales. Committed to maintaining cleanliness standards and fostering team collaboration for optimal service delivery.
Overview
2026
2026
years of professional experience
Work History
Server/Sushi Chef
ISE Japanese Restaurant
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Personal Assistant
Winford Corp
Winston-Salem, NC
05.2025 - 08.2025
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Displayed absolute discretion at handling confidential information.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Accomplished project deadlines by assisting with task completion whenever required.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Kept detailed track of household and maintenance inventory and schedules.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Improved organizational culture, initiated wellness program that promoted work-life balance.
- Increased efficiency with organization of travel itineraries, ensuring seamless business trips.
Bartender
Club
Seoul, South Korea
05.2024 - 03.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Delivery Driver
Doordash
Greensboro, NC
04.2020 - 06.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Server
Texas Roadhouse
Greensboro, NC
02.2023 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maximized table turnover rate by managing reservations and seating arrangements.
Overnight Stocker
Walmart
Winston-Salem, NC
05.2022 - 09.2022
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Maintained neat, organized stockroom free of hazards.
- Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Reduced inventory discrepancies by accurately counting and documenting incoming merchandise shipments.
- Improved overall inventory management with consistent attention to detail during stock rotation and labeling tasks.
- Stocked designated items on shelves, end caps and displays.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Barista
Starbucks
Greensboro, NC
02.2022 - 07.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Target Team Member
Target
North Carolina
11.2020 - 06.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Reduced wait times for customers by implementing more efficient checkout process.
Server
Saigon Cuisine Restaurant
Greensboro, NC
04.2021 - 05.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Contributed to inventory management by monitoring stock levels.
- Streamlined order-taking process to minimize wait times for diners.
- Managed inventory of dining supplies to prevent shortages during service.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Improved dining experience by providing prompt, attentive service to guests.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Boba Barista
Mastertea Cafe and Bites
Greensboro, NC
04.2019 - 08.2020
- Collaborated with team members to optimize workflow during peak hours for improved customer service.
- Maintained a clean and organized workspace, adhering to strict health and safety standards.
- Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
- Contributed to store cleanliness, carrying out routine cleaning tasks as part of daily responsibilities.
- Participated in inventory management tasks to ensure adequate stock levels for daily operations.
- Cleaned counters, machines, utensils, and seating areas daily.
- Demonstrated strong multitasking abilities by preparing multiple orders simultaneously without compromising quality.
- Controlled line and crowd with quick, efficient service.
- Assisted customers with dietary restrictions, suggesting suitable alternatives when necessary.
- Balanced cash register accurately at shift''s end, demonstrating responsibility and trustworthiness.
- Enhanced customer satisfaction by crafting high-quality boba beverages with precision and consistency.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Trained new staff members on proper drink preparation, resulting in consistent product quality across the team.
- Mastered various brewing techniques to ensure optimal tea flavor in every beverage served.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Used POS system to accurately enter orders and process payments.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Cashier/Stocker/Deli
Harris Teeter
Winston-Salem, NC
11.2016 - 02.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
High School Diploma -
University of North Carolina At Greensboro
Greensboro, NC05.2027
Skills
- Strong work ethic
- Exceptional customer service
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Menu memorization
- Service prioritization
- Team collaboration
- Food safety practices
- Performance improvement
- Inventory management
- Task prioritization
- Food sales and promotion
- Foreign language proficiency
- Shift management
- Upselling techniques
- Server training
- Calm demeanor
Languages
English
Native or Bilingual
Korean
Professional Working
Spanish
Professional Working
Chinese (Mandarin)
Elementary
Japanese
Elementary
Timeline
Personal Assistant
Winford Corp
05.2025 - 08.2025
Bartender
Club
05.2024 - 03.2025
Server
Texas Roadhouse
02.2023 - 05.2023
Overnight Stocker
Walmart
05.2022 - 09.2022
Barista
Starbucks
02.2022 - 07.2022
Server
Saigon Cuisine Restaurant
04.2021 - 05.2022
Target Team Member
Target
11.2020 - 06.2022
Delivery Driver
Doordash
04.2020 - 06.2024
Boba Barista
Mastertea Cafe and Bites
04.2019 - 08.2020
Cashier/Stocker/Deli
Harris Teeter
11.2016 - 02.2019
Server/Sushi Chef
ISE Japanese Restaurant
High School Diploma -
University of North Carolina At Greensboro