Kat Glassman
Tacoma,Wa
Summary
Highly motivated customer service professional with 10+ years experience in customer service and property management. Skilled in office management, financial planning accounts payable and receivable, root cause corrective problem solving and customer focused support. Strong verbal and written communicator with a strong attention to detail, great attitude and work ethic.
Overview
18
18
years of professional experience
Work History
Bartender
Asado
08.2023 - 08.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Barista
Easy Espresso
10.2021 - 10.2022
- Hand crafted hot, iced & blended drinks
- Maintained clean and healthy environment by following proper safety and sanitation regulations
- Cash handling/ money management
- Training new employees
Banker/ Teller
US Bank
01.2020 - 04.2021
- Received and counted daily inventories of cash, drafts and travelers' checks
- Sorted and filed deposit slips and checks
- Received checks and cash for deposit, verified amounts and checked accuracy of deposit slips
- Carried out special services for customers, such as ordering bank cards and checks
- Entered customers' transactions into computers to record transactions and issue computer-generated receipts
- Answered telephones to assist customers with questions and inquiries
- Counted currency, coins and checks received, by hand and using currency-counting machine, to prepare them for deposit and shipment to branch banks and Federal Reserve Bank
- Examined checks for endorsements and to verify other information, such as dates, bank names, identification of persons receiving payments and legality of documents
- Identified transaction mistakes when debits and credits did not balance
- Resolved problems and discrepancies concerning customers' accounts
- Monitored bank vaults to verify correct cash balances
Apartment Property Manager
Coast Reality
07.2017 - 03.2019
- Managed entire 26 unit property
- Completed all the move in & move out paperwork
- Provided efficient and courteous service to customers at all times
- Performed routine and scheduled maintenance services
- Responded quickly to meet customer needs and resolve problems
- Troubleshot minor problems and reported larger technical issues
- Developed departmental objectives, budgets, policies, procedures and strategies
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Participated in ongoing training to enhance own job skills and knowledge
- Met deadlines while maintaining high-quality deliverables
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
Bank Teller
Wells Fargo
10.2016 - 05.2017
- Balanced currency, coin and checks in cash drawers at ends of shifts
- Greeted customers with professionalism and friendly and courteous demeanor
- Achieved referral and cross-selling quotas to support corporate revenue goals
- Adhered to security and regulatory requirements surrounding financial transactions
- Balanced cash drawer and maintained full accountability for assigned cash on hand
- Guided customers in selecting appropriate financial products for individual needs
- Contributed to fraud detection support, documenting suspicious activity and reporting flagged transactions
- Educated customers on benefits and risks of specific loans and lines of credit
- Supported exceptional customer service with prompt acknowledgment and accurate account services
- Monitored data and security systems to reduce risk and report irregularities
- Assisted management in bank opening and closing procedures
Lead Barista
The Coffee Cabin
08.2006 - 10.2010
- Maintained accurate inventory counts to meet customer demands and sustain operations
- Took customer orders to convey to other employees for preparation
- Utilized cash register or POS system to receive and process payments
- Created signs to advertise store products or events
- Delivered high-quality customer service to promote company's culture, values, and mission
- Checked temperatures of freezers and refrigerators to verify proper functioning
- Wrapped, labeled, and dated food items for sale
- Cleaned and sanitized work areas, utensils, and equipment
- Prepared and served coffee, espresso drinks, and teas
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Stocked customer service stations with paper products or beverage preparation items
- Assisted on hiring & training
Education
High School Diploma -
Sumner High School
Summer, Wa06.2005
Skills
- Hospitality and Professionalism
- Food Serving and Preparation
- Customer Retention
- Exceptional Customer Service
- Coffee and Tea Preparation
- Workstation Maintenance
- Strong multitasking
- Highly reliable
- Customer service expertise
- Sales expertise
- Craft cocktail preparation
Timeline
Bartender
Asado
08.2023 - 08.2024
Barista
Easy Espresso
10.2021 - 10.2022
Banker/ Teller
US Bank
01.2020 - 04.2021
Apartment Property Manager
Coast Reality
07.2017 - 03.2019
Bank Teller
Wells Fargo
10.2016 - 05.2017
Lead Barista
The Coffee Cabin
08.2006 - 10.2010
High School Diploma -
Sumner High School
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