Kat King
LYNNWOOD,WA
Summary
I bring structure to dynamic environments, leveraging expertise in SaaS platforms, CRM systems, and process improvement to deliver measurable results. From scaling operations to driving innovation, I thrive on leading teams, fostering collaboration, and implementing strategies that align with business goals.
Overview
10
10
years of professional experience
Work History
Resident Insurance Manager
Greystar Property Management
Remote
03.2020 - 02.2024
- Led a remote team of five employees across all U.S. time zones, specializing in renters insurance program implementation and management with a focus on compliance and program adoption.
- Collaborated with vendors RealPage and Assurant to develop policy programs tailored to Greystar’s needs, protecting client interests and enhancing resident experiences.
- Revamped outdated training materials using creative approaches like "Train the Trainer" models and focus group discussions to improve onboarding and team development.
- Participated in technical development conversations for CRM integrations, ensuring cross-departmental collaboration and alignment.
- Assisted in drafting strategic business plans under senior leadership guidance, contributing to organizational growth.
Administrative Accounting Manager
Greystar Property Management
Lynnwood, WA
02.2018 - 03.2020
- Pioneered and implemented financial processes to reconcile records, reduce bad debt, and ensure compliance across a national portfolio.
- Developed SOPs and training materials for all personnel levels, hosting onboarding and targeted regional training sessions to address specific needs.
- Automated data workflows by creating Excel macros, improving accuracy and efficiency in financial reporting.
- Established interdepartmental relationships to address challenges and align objectives, facilitating successful cross-team collaboration.
- Managed one employee to oversee ledger posting and records management, allowing greater focus on leadership and strategic initiatives.
Receivables Support & Screening Manager
Greystar Property Management
Lynnwood, WA
03.2016 - 01.2018
- Managed two departments with 10–15 staff, overseeing hiring, coaching, performance improvement plans, and terminations while fostering professional growth.
- Directed discussions to modify screening criteria based on demographics, financial data, and industry trends, ensuring compliance and operational effectiveness.
- Delivered monthly performance reports, analyzing key metrics and identifying areas for improvement.
- Use Salesforce for daily operations, record creation and management, and reporting3.
Receivables Support & Screening Specialist
Greystar Property Management
Lynnwood, WA
10.2014 - 03.2016
- Provided help desk support by processing move-out files, addressing system issues, and ensuring satisfactory resolution for end users.
- Audited files for accuracy, compliance, and completeness, collaborating with community managers to resolve discrepancies.
- Prepared internal and external communication materials and conducted accurate data entry to maintain organized and compliant records.
- Reviewed screening results, processed credit verifications, and maintained pre-approved corporate resident lists for national use.
Administrative Assistant
Bartlett Tree Experts
Lynnwood, WA
01.2023 - 08.2024
- Worked directly with seven Arborists and a diverse client base to facilitate sales, increase brand awareness, and build a satisfied customer base.
- Designed and managed email campaigns and social media content, increasing engagement and enhancing brand visibility.
- Developed and delivered presentations to internal leaders, clarifying business flow processes and improving team communication.
- Maintained an organized filing system, integrating physical and digital records, ensuring accurate documentation.
- Authored an efficiency-focused company-wide spotlight article, showcasing innovative keyboard shortcuts.
Education
High School Diploma -
Henry M. Jackson
Mill Creek, WA06-2009
Skills
- Process Improvement and Workflow Optimization
- Data Analysis and KPI Reporting
- Financial Operations, Forecasting, and Budgeting
- Team Leadership and Training Development
- SaaS & CRM (RealPage, Salesforce, Yardi, Oracle)
- Cross-Departmental Collaboration and Vendor Relations
- Strategic Problem-Solving and Decision-Making
References
References available upon request.
Timeline
Administrative Assistant
Bartlett Tree Experts
01.2023 - 08.2024
Resident Insurance Manager
Greystar Property Management
03.2020 - 02.2024
Administrative Accounting Manager
Greystar Property Management
02.2018 - 03.2020
Receivables Support & Screening Manager
Greystar Property Management
03.2016 - 01.2018
Receivables Support & Screening Specialist
Greystar Property Management
10.2014 - 03.2016
High School Diploma -
Henry M. Jackson
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