Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katherine Mars

Hollywood,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

15
15
years of professional experience

Work History

Shipping and Receiving Manager

SmokeNation
11.2021 - Current
  • Prepared shipping documents and invoices, processed payments, and fielded client questions.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Pulled, verified, and packaged items for shipment.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.

Client Service Representative / Tech Assistant

VCA Pines West Animal Hospital
04.2017 - 11.2021
  • Opening and closing procedures for front desk of hospital.
  • Processing lab/x-ray reports and reports from other hospitals.
  • Refilling medications and preventatives.
  • Sending in monthly Broward and Dade Rabies Tags.
  • Assigning weekly chores to other employees.
  • Training of new hires.
  • Monitored urine and fecal output, completed weight checks and observed appetite during feeding.
  • Processed new patients and updated client records with key information using Woofware.
  • Greeted pet parents with a warm smile and assist with sign-ins upon arrival.
  • Building loyal relationships with great customer service.
  • Scheduled annual checkup appointments, consultations and surgery visits, grooming appointments and boarding reservations for various animals, including dogs and cats.
  • Fielded high volume amount of phone calls from pet owners, answered questions and took messages for veterinarians.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Kept detailed records of office inventories and placed orders for more supplies.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Coordinated patient check-out and payments for billing.
  • Assist veterinarians with administering vaccines, preparing for surgeries as well with taking x-rays.

Assistant Store Manager

Oakley
09.2014 - 04.2017
  • Conference calls involving sales and merchandise with other Assistant Managers/Store Managers as well as District.
  • Conduct store meetings to inform other Managers and Sales Associates of upcoming events and merchandise.
  • In charge of visual directory (I.E: Eyewear/Store layout)
  • Handling shipment (FedEX/UPS)
  • In/Out Transfers to other states and stores.
  • In charge of Damaged/Defective merchandise to corporate office.
  • Meeting and exceeding store/individual goal.
  • Opening/Closing paperwork.
  • Manage sales floor and associates.
  • Undertaking upselling initiatives

Guest Representative Coordinator

European Wax Center Corp.
02.2013 - 09.2014
  • Assist guests with booking reservations.
  • Inform guest of products and services.
  • Handle high volume phone calls that may contain concerns and/or complaints.
  • Providing customer service with the best of my knowledge.

Sales Lead Manager

Oakley Vault
08.2008 - 03.2013
  • Meeting and exceeding store/individual goal.
  • Providing customer service.
  • Explaining of each individual product to consumer.
  • Undertaking up selling initiatives.
  • Training of new hires.
  • Handle returns, exchanges and open/close paperwork,
  • Managing sales floor as well as associates.
  • Function registers (money, inventory)
  • Keep sales associates motivated as well as management.

Education

High School Diploma -

Piper High School
Sunrise, FL
06.2007

Skills

  • Data Entry
  • Staff Management
  • Inventory Management
  • Shipping and Receiving
  • Sales and Upselling
  • Administrative and Office Support
  • Customer Service

Timeline

Shipping and Receiving Manager

SmokeNation
11.2021 - Current

Client Service Representative / Tech Assistant

VCA Pines West Animal Hospital
04.2017 - 11.2021

Assistant Store Manager

Oakley
09.2014 - 04.2017

Guest Representative Coordinator

European Wax Center Corp.
02.2013 - 09.2014

Sales Lead Manager

Oakley Vault
08.2008 - 03.2013

High School Diploma -

Piper High School

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Katherine Mars