Summary
Overview
Work History
Education
Skills
Capabilitybrief
Filename
Timeline
Generic

Kat Parson

Summary

To seek a challenging position with a progressive and professional company where my acquired skills and educational background will be utilized toward continued growth and advancement.

Overview

8
8
years of professional experience

Work History

Big Lots Cashier

Big Lots
Current

Walmart Cashier

Walmart
Current

Load Planner

USF Logistics/Republic Steel
01.2004

Implementation Product Specialist

Diebold Inc.
01.2012 - 01.2020
  • Ownership of all orders from start to finish
  • Primary customer contact for installation of baking equipment
  • Coordinate all follow-up communications for customer expectations
  • Oversee escalations to installation team members and manufacturing
  • Work and form relationships with subject matter experts
  • Obtain superior customer completion dates to drive forecast accuracy
  • Manage on-time delivery and shipped not installed per corporate goals
  • Handle follow-up communications (phone, email, etc.) on the customer expectations to meet PSD and CCD dates through script format
  • Manage changes to PSD and project scope
  • Includes accessing impact of changes on triggering product to manufacturing, releasing through transportation and assuring resources are scheduled
  • Temporary with Account Temps from 12-10-04 through 03-26-06
  • Hire date with Diebold was 03-27-06
  • Research all customer disputes with sales forces and bank branches
  • Manage customer accounts receivable and collect on past due invoices
  • Request refunds, due discrepancy reports, and update billing information
  • Customer spreadsheets in detail for specific job tracking.

Education

No Degree - Business Administration And Management

University of Akron
Akron, OH

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cash Handling
  • Customer service excellence
  • Money Handling
  • Reliability and punctuality
  • Customer Relations

Capabilitybrief

Energetic, outgoing and highly motivated. Management experience of plus 20 years. Proven leadership and management skills. Strong communication skills. Able to produce measurable results. Effective listening skills. Open to new concepts and willing to do whatever is necessary to achieve goals. Very organized with excellent customer service and employee communications. Deals with challenges effectively. Effective computer skills including Excel, Word, Word perfect, ICIM, ITS, Unix, Quick Books, Gold Mine, Quattro, Lotus and Power Point.

Filename

c:\users\owner\desktop\1304 seneca avenue v.2.docx

Timeline

Big Lots Cashier

Big Lots
Current

Walmart Cashier

Walmart
Current

Implementation Product Specialist

Diebold Inc.
01.2012 - 01.2020

Load Planner

USF Logistics/Republic Steel
01.2004

No Degree - Business Administration And Management

University of Akron

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Kat Parson