Kat Tynan
Tempe,AZ
Summary
Professional Business Manager with autonomous execution experience to support a wide range of business initiatives. Co-developed key deliverables, provided project management and program management expertise and kept abreast of industry advancements. Partnered with innovators internally and externally to expand network and execute new business models.
Overview
18
18
years of professional experience
Work History
Business Execution Manager
Wells Fargo Auto
10.2015 - Current
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Enhanced team productivity by providing clear direction, setting objectives, and monitoring progress.
- Empowered team members by providing necessary resources, training opportunities, support systems needed for successful task completion.
- Designed roadmaps and timelines and identified risks and mitigations to execute business plans.
- Researched, evaluated and prioritized business needs across initiative prototypes by building internal and external partnerships.
- Led change initiatives that resulted in improved processes while remaining adaptable in fast-paced business environments.
- Offered ad hoc support to initiatives and capability platforms.
Collections Manager
Soleil Management LLC
12.2014 - 07.2015
- Researched accounts and completed due diligence to resolve collection problems.
- Reviewed, researched, and corrected discrepancies and customer concerns.
- Oversaw daily posting of payments to customer accounts.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Provided exceptional customer service throughout collections process, addressing concerns promptly while upholding company values.
Operations Manager
Western Funding
11.2011 - 08.2014
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and maintained relationships with external vendors and suppliers.
Customer Service Manager
Credit Acceptance
08.2007 - 10.2011
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed team of customer service representatives, fostering positive work environment focused on teamwork and collaboration.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
Education of Individuals in Elementary Special Education Programs
Northern Arizona University
FlagstaffSkills
- Operations Management
- Project Management
- Compliance
- Staff Management
- Customer Relationship Management (CRM)
- Policy Implementation
- Performance Management
- Cross-Functional Teamwork
- Attention to Detail
- Customer Service Management
- Performance Evaluation and Monitoring
Timeline
Business Execution Manager
Wells Fargo Auto
10.2015 - Current
Collections Manager
Soleil Management LLC
12.2014 - 07.2015
Operations Manager
Western Funding
11.2011 - 08.2014
Customer Service Manager
Credit Acceptance
08.2007 - 10.2011
Education of Individuals in Elementary Special Education Programs
Northern Arizona University