Kat Van Buren
Independence,Iowa
Summary
Knowledgeable Guest Service Representative experienced in busy settings. Driven and dedicated with a focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Guest Service Coworker
Kwik Star
07.2021 - Current
- Enhanced guest satisfaction by promptly addressing concerns and providing solutions.
- Assisted guests with special requests, ensuring a memorable and enjoyable experience.
- Developed strong rapport with guests, creating a welcoming atmosphere that encouraged repeat visits.
- Resolved customer complaints professionally, restoring guest confidence in the establishment's services.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Cashier
Fareway Grocery
06.2019 - 07.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Bachelor of Arts - Major: English Ed Minor: Theatre/Communication Ed
University of Northern Iowa
Cedar Falls, IA05.2027
High School Diploma -
Independence JR/SR High School
Independence05.2023
Skills
- Complaint Handling
- Exceptional communication
- Strong empathy
- Issue Resolution
- Event Information Management
- Adaptability
- Time Management
- Interpersonal Skills
Organizing
I love organizing things. I used to get paid freelance for organizing teacher's filing cabinets.
Timeline
Guest Service Coworker
Kwik Star
07.2021 - Current
Cashier
Fareway Grocery
06.2019 - 07.2021
Bachelor of Arts - Major: English Ed Minor: Theatre/Communication Ed
University of Northern Iowa
High School Diploma -
Independence JR/SR High School
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