Summary
Overview
Work History
Education
Skills
Timeline
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Katja Wieland

Cooper City

Summary



High-performing professional with 4 years of experience delivering high-impact work in the customer service industry. Skilled in developing strong internal and external relationships to facilitate the collaborative achievement of high-priority goals. Confident in the ability to operate effectively in a fast-paced environment and leveraged skills in customer relations, product/service knowledge, and workflow delegation to enable team success. Committed to lifelong learning and going the extra mile to facilitate continuous improvement.

Overview

9
9
years of professional experience

Work History

Financial Aid Advisor

Keiser University
09.2024 - Current
  • Guide students through the financial aid process and ensure they are properly funded, packaged and prepared to start each semester.
  • Determine the student's title IV eligibility.
  • Create cost estimates and explain funding options to the students and parents.
  • Review weekly reports to ensure all students' financial aid has been processed.
  • Submit financial aid packages to be processed by established deadlines.

Store Trainer

FedEx Office
09.2023 - 08.2024
  • Designing and implementing comprehensive training programs for new hires and existing employees.
  • Collaborating with management to identify training needs and develop programs that improve employee performance and overall organizational success.
  • Conducting engaging and interactive training sessions that utilize a variety of delivery methods and resources.
  • Assessing training effectiveness through evaluations and feedback from participants and implementing changes as needed.
  • Maintaining accurate training records and staying up-to-date with industry trends and new training techniques.

Store Consultant

FedEx Office
08.2021 - 09.2023
  • Delivered outstanding customer service to a diverse range of clientele in a fastpaced retail setting
  • Built strong customer relationships to ensure customer satisfaction and loyalty
  • Processed payments and maintained accurate records of sales using pointofsale systems
  • Handled customer complaints and returns in a professional manner
  • Trained new staff members on store policies and procedures

Tutoring Children - Elementary level

Personal Job
09.2016 - 09.2020
  • Tutored elementary school students in math, reading, writing, and other core subject areas
  • Created individualized lesson plans to meet the needs of each student
  • Developed engaging classroom activities and materials to keep students motivated and engaged
  • Assisted students with homework assignments and projects

Education

Bachelor's Degree - Business Administration - International Business

Florida International University
Miami
08-2022

Associate in Arts degree - Business Administration

Miami Dade College
Miami
05-2020

College Credit Certificate - Business

Miami Dade College
Miami
05-2020

Skills

  • Trilingual
  • Payment Processing
  • Inventory Management
  • Microsoft Office
  • Customer Relations
  • Workflow Delegation
  • Verification processes
  • File monitoring
  • Clerical skills
  • Loan processing

Timeline

Financial Aid Advisor

Keiser University
09.2024 - Current

Store Trainer

FedEx Office
09.2023 - 08.2024

Store Consultant

FedEx Office
08.2021 - 09.2023

Tutoring Children - Elementary level

Personal Job
09.2016 - 09.2020

Bachelor's Degree - Business Administration - International Business

Florida International University

Associate in Arts degree - Business Administration

Miami Dade College

College Credit Certificate - Business

Miami Dade College

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