Kat Williams
Sacramento,CA
Summary
Detailed Data Entry Clerk with experience inputting and organizing data in various software and applications. Extensively trained in transcription, word processing and spreadsheets. Organized individual recognized for transposing large amounts of data with accuracy and speed. Dedicated Customer Service Expert providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Over 17 years experience.
Overview
18
18
years of professional experience
Work History
Customer Experience Associate
MAGELLAN HEALTHCARE
Remote/WFH
05.2024 - Current
- Answered calls for members and providers.
- Assisted with generating provider lists, verifying eligibility and benefits, confirming claim status, and creating pre-cert authorizations for higher levels of care.
Manager, Broker Support Unit
MOLINA HEALTHCARE
Remote/WFH
07.2021 - 08.2023
- Assisted brokers with member issues, trained new employees, supervised team of 20 employees, maintained timecards, maintained team work schedule, generated and reviewed weekly reports, maintained phone ASA under 30 seconds.
Inbound PSR Team Lead
TRIWEST HEALTHCARE ALLIANCE
Rancho Cordova, CA
04.2019 - 06.2020
- Provided leadership and guidance to team, assisted supervisor in maintaining order and motivation for team, take escalated calls from PSRs.
VA Medical Document Representative I
HEALTH NET FEDERAL SERVICES
Rancho Cordova, CA
03.2016 - 01.2019
- Data entry, document and record management, answer provider queries, correct and maintain authorizations, excellence check of medical documentation from providers to VA
- Aid fellow reps
- Outperformed production requirements.
Indirect Receptionist
ANSWER ALL AMERICA
Lodi, CA
01.2015 - 03.2016
- Increased client base through targeted sales and marketing strategies; routed, redirected, screened, transferred and forwarded calls to various clients; maximized efficiency; trained 2 new employees
Retail Manager
TASTE OF HEAVEN
Lodi, CA
01.2014 - 01.2015
- Managed social media outlets; aided in preparation and production of baskets; managed inventory; designed all promotional materials; was promoted to Retail Manager after only a few months in the role; featured on Good Day Sacramento
Guest Service Representative/Night Audit
HOLIDAY INN EXPRESS
Lodi, CA
01.2012 - 05.2014
- Worked Front Desk/Reception, Check-In, Check-out, performed Night Audit, Served Breakfast; named IHG Rewards Club Loyalty Champion
Registrar/General Employee
CONSIDER IT DONE EVENT PLANNING
Lodi, CA
10.2006 - 12.2012
- Customer service, setup event sites, answer phones, waitress, registrar.
Education
Associate in Arts - Social Sciences
American River College
Sacramento, CA01.2015
High School Diploma -
Jim Elliot Christian High School
Lodi, CA01.2010
Skills
- Customer service
- Issue resolution
- Conflict management
- Professionalism
- Honesty
- Integrity
- Adaptability
- Problem-solving
- Communication
- Public speaking
- Presentations
- Teaching
- Training
- Data Entry
- Project Management
- Genesys Cloud phone system
- Avaya phone system
- High proficiency using MS Office Products: Excel, Word, PowerPoint, Publisher, Outlook, Teams
- Adobe Photoshop CS3, CS4, CS6
- Opera Property Management Systems
- Salesforce
- Typing speed: 60 wpm
- American Sign Language
Timeline
Customer Experience Associate
MAGELLAN HEALTHCARE
05.2024 - Current
Manager, Broker Support Unit
MOLINA HEALTHCARE
07.2021 - 08.2023
Inbound PSR Team Lead
TRIWEST HEALTHCARE ALLIANCE
04.2019 - 06.2020
VA Medical Document Representative I
HEALTH NET FEDERAL SERVICES
03.2016 - 01.2019
Indirect Receptionist
ANSWER ALL AMERICA
01.2015 - 03.2016
Retail Manager
TASTE OF HEAVEN
01.2014 - 01.2015
Guest Service Representative/Night Audit
HOLIDAY INN EXPRESS
01.2012 - 05.2014
Registrar/General Employee
CONSIDER IT DONE EVENT PLANNING
10.2006 - 12.2012
Associate in Arts - Social Sciences
American River College
High School Diploma -
Jim Elliot Christian High School
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