Kat Wilson
Colorado Springs
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Store Director
Safeway
07.2021 - Current
- Supervised employees and different store departments.
- Partnered with store director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance.
- Responded to customer complaints and comments.
- Checked employee break times and schedule adherence.
- Double-checked product pricing and displays.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Implemented loss prevention by preventing losses due to theft or other types of shrinkage.
- Arranged and organized staff work schedules to guarantee proper coverage for peak business hours.
- Conducted inventory analysis to determine optimal stock levels.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Answered questions about store policies and addressed customer concerns.
- Developed marketing strategies by creating and implementing plans to promote store, attract new customers and increase sales.
- Oversaw financial operations by monitoring expenses and reconciling bank statements.
File Maintenance Scan Coordinator
Safeway
12.2020 - 07.2021
- Sorted, logged and distributed price change paperwork, labels and tags and guided other team members in ordering and receiving tags.
- Confirmed accurate price changes and prepared and printed daily price download for full visibility.
- Researched scan error sheets and not-on-file sheets promptly, corrected errors found and kept log of manual retail price changes.
- Gained and maintained knowledge of products sold within store and promptly responded to customer questions.
- Executed correct signage placement in each aisle and department and replaced missing signs before store opening.
- Verified accuracy of prices charged to customers and confirmed attachment of correct attribute information.
- Monitored sales events for accuracy in scanning and signage, maintained current knowledge of weekly ad items and verified pricing integrity.
- Stocked and reset demo carts and confirmed closeout of stocking and scanning tasks.
Floral Department Manager
Safeway
02.2019 - 12.2020
- Trained employees on customer order taking and basic floral arranging.
- Monitored special orders to promote timely deliveries of floral displays, bouquets and decorative items.
- Inventoried plants and flower care supplies and ordered more.
- Decreased shrink by 5% through close monitoring of department.
- Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
- Possess in-depth knowledge of various types of flowers and their seasonal availability.
Manager of Operations
Haunted Mines
10.2015 - 10.2019
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Partnered with vendors and suppliers to effectively manage and budget.
- Managed all intake and discharge paperwork and procedures for residents.
- Developed and maintained positive relationships with guests, vendors and other external partners to establish rapport.
- Investigated and resolved customer complaints to establish trust and increase satisfaction.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
Person in Charge
Safeway
08.2018 - 02.2019
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Conducted routine inspections to check quality and compliance with established specifications.
- Monitored workflow to improve employee time management and increase productivity.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Location Manager
Taste Of Philly
01.2016 - 07.2018
- Cultivated focus on customer service and satisfaction with well-trained, empowered team.
- Anticipated, resolved and prevented operating difficulties through successful policies.
- Built strong team through proactive recruitment and hiring strategies.
- Developed business plans covering use of materials, equipment safety and employee management.
- Controlled location operational expenses and maintained budgets through balance of profit promotion and cost control.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Education
High School Diploma -
Cheyenne Mountain High School
Colorado Springs, CO05.2017
Skills
- Team Leadership
- Floor Display Designs
- Report Writing
- Employee Supervision
- Inventory Control Processes
- Loss Prevention Strategies
- Shrink Management
- Time Management
- Customer Experience Management
- Supply Ordering
- Operations Management
- Recruitment and Hiring
Certification
Certified Food Safety Manager
Timeline
Assistant Store Director
Safeway
07.2021 - Current
File Maintenance Scan Coordinator
Safeway
12.2020 - 07.2021
Floral Department Manager
Safeway
02.2019 - 12.2020
Person in Charge
Safeway
08.2018 - 02.2019
Location Manager
Taste Of Philly
01.2016 - 07.2018
Manager of Operations
Haunted Mines
10.2015 - 10.2019
High School Diploma -
Cheyenne Mountain High School
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