Summary
Overview
Work History
Education
Skills
Profile
Hobbies and Interests
Languages
Timeline
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KATA STAMOS

KATA STAMOS

Miami Beach,FL

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

26
26
years of professional experience

Work History

Server

Tala Beach
10.2023 - Current
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Answered customers' questions, recommended items, and recorded order information.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Increased sales significantly by upselling higher-end products to customers. Highest sales on a daily basis
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Enhanced VIP customer satisfaction by promptly attending to their needs and providing personalized service.

Server

Joia Beach
01.2020 - 10.2023
  • Server, Opening Shift Leader, Shift Closer, Maintaining guest experience
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Captain Waiter

Contessa Restaurant
11.2021 - 03.2022
  • Ensured proper payment processing by accurately entering orders into the POS system and handling cash transactions.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Increased sales significantly by upselling higher-end products to customers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Trained staff members on use of POS system.

Manager

Primo Pizza
12.2018 - 12.2019
  • Open and Close Restaurant, weekly orders, payroll, scheduling, taking orders, deliveries, coordinating special events, on & off-site catering events
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Established team priorities, maintained schedules and monitored performance.
  • Launched new products and services with thorough market research, leading to increased revenue growth.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.

Owner/Operator

Menchie's Frozen yogurt
06.2012 - 08.2017
  • Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Assisted in recruiting, hiring and training of team members.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Purchased food and cultivated strong vendor relationships.
  • Introduced themed nights attracting specific clientele groups thus diversifying the customer base.
  • Collaborated with local community organizations on various initiatives to boost brand visibility while giving back to the community.

Manager/Owner/Server

Saffron Patch
11.1997 - 06.2014
  • Serving, bartending, payroll, scheduling, ordering, open/close work, catering specialist, coordinated food tasting, event planning, on and off-site catering events, many out of state

Education

Bachelor of Arts - International Business/Relations

Cleveland State University
Cleveland, OH
05.2002

Skills

  • Leadership
  • Time-management
  • Exceptional customer service
  • Team-player
  • Self-motivated
  • Problem-solver
  • Customer service
  • Computer skills
  • Point of sale operation
  • Sales Techniques
  • Menu Recommendations
  • Sales expertise
  • Food and Beverage Upselling

Profile

I'm a mom of 3 beautiful children ages 14, 12, and 6. I have been in the Hospitality industry for over 20 years. I am a people person and have always enjoyed working in a fast-paced environment meeting new people every day. I love creating menus, and off-site private events has helped me to grow and create visions I never knew I had. I'm a team player always willing to lend a helping hand. I learn quick and adapt to any environment. I am determined to make sure each customer leaves satisfied and with a pleasant experience.

Hobbies and Interests

  • Tennis
  • Beach
  • Biking
  • Being a mom

Languages

Croatian
Native or Bilingual
Serbian
Native or Bilingual
German
Limited Working

Timeline

Server

Tala Beach
10.2023 - Current

Captain Waiter

Contessa Restaurant
11.2021 - 03.2022

Server

Joia Beach
01.2020 - 10.2023

Manager

Primo Pizza
12.2018 - 12.2019

Owner/Operator

Menchie's Frozen yogurt
06.2012 - 08.2017

Manager/Owner/Server

Saffron Patch
11.1997 - 06.2014

Bachelor of Arts - International Business/Relations

Cleveland State University

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