Katalin Keri
Bridgeport
Summary
Dynamic shop owner with a proven track record at [Previous Employer] in enhancing customer loyalty through exceptional service and effective community engagement. Skilled in financial management and employee scheduling, I successfully increased repeat business and operational efficiency, fostering strong relationships with customers and suppliers while driving profitability.
Overview
23
23
years of professional experience
Work History
Shop Owner
Owner
07.1996 - 05.2019
- Coached, counseled and disciplined employees.
- Prepared annual budgets and monitored financial objectives.
- Completed store operational requirements by assigning tasks based upon strength, level of experience and
- Trained and motivated employees to perform daily business functions.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed detailed plans based on broad guidance and direction.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Interacted well with customers to build connections and nurture relationships.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and provided outstanding customer service.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed day-to-day staffing and handled scheduling for all store employees.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA07-2025
Commercial School
Hungary , Miskolc 05-1994
Skills
- Customer loyalty programs
- Financial management expertise
- Returns and exchanges
- Community engagement
- Social media marketing
- Business operations
- Employee scheduling
- Merchandise planning
- Shipment tracking
- Marketing expertise
Timeline
Shop Owner
Owner
07.1996 - 05.2019
High School Diploma -
Penn Foster Career School
Commercial School
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