Katalin Keri
Bridgeport
Summary
Dynamic shop owner with a proven track record at [Previous Employer] in enhancing customer loyalty through exceptional service and effective community engagement. Skilled in financial management and employee scheduling, I successfully increased repeat business and operational efficiency, fostering strong relationships with customers and suppliers while driving profitability.
Overview
23
23
years of professional experience
Work History
Shop Owner
Owner
Hungary
07.1996 - 05.2019
- Coached, counseled and disciplined employees.
- Prepared annual budgets and monitored financial objectives.
- Completed store operational requirements by assigning tasks based upon strength, level of experience and
- Trained and motivated employees to perform daily business functions.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed detailed plans based on broad guidance and direction.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Interacted well with customers to build connections and nurture relationships.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and provided outstanding customer service.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed day-to-day staffing and handled scheduling for all store employees.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA07-2025
Commercial School
Hungary , Miskolc 05-1994
Skills
- Customer loyalty programs
- Financial management expertise
- Returns and exchanges
- Community engagement
- Social media marketing
- Business operations
- Employee scheduling
- Merchandise planning
- Shipment tracking
- Marketing expertise
Timeline
Shop Owner
Owner
07.1996 - 05.2019
High School Diploma -
Penn Foster Career School
Commercial School