Summary
Overview
Work History
Education
Skills
Sociallinks - Linkedin
Languages
Timeline
Generic

Katalin Szabo

Fort Lauderdale

Summary

Results-driven and detail-oriented CRM Specialist with 11 years of experience in managing customer relationships, optimizing CRM systems, and driving customer satisfaction. Proficient in leveraging CRM platforms like ZOHO CRM to analyze customer data, implement targeted marketing strategies, and streamline communication processes. Seeking to apply my expertise in data-driven decision-making and customer engagement strategies to contribute to the growth and success of a business by enhancing customer retention, increasing sales opportunities, and improving overall customer experiences.

Overview

18
18
years of professional experience

Work History

CRM (Customer Relationship Management) Specialist

Global Fulfillment Services
09.2016 - Current
  • Led a team in implementing CRM software to streamline customer communication and increase retention rates
  • Managed a database of over 50,000 contacts, ensuring accurate and up-to-date information for marketing campaigns
  • Developed and executed personalized email campaigns to drive customer engagement and sales
  • Provided training and support to sales team on CRM usage and best practices to enhance productivity
  • Analyzed data and generated reports to identify trends and opportunities for improvement in customer relations
  • Collaborated cross-functionally with marketing and sales teams to align strategies and improve customer experiences
  • Implemented automated workflows in CRM system to improve efficiency and reduce manual tasks
  • Resolved customer inquiries and issues in a timely and professional manner to maintain high levels of satisfaction
  • Developed and executed CRM strategies to increase customer retention at Global Fulfillment Services
  • Created custom reports and dashboards to monitor sales pipeline and customer interactions using Zoho CRM
  • Segmented customer data based on demographics, behavior, and other criteria for targeted marketing efforts
  • Provided insights to management and other teams based on CRM data, such as customer retention rates or sales growth opportunities
  • Led and managed a team of telemarketers, providing guidance, training, and support to ensure high performance in customer retention efforts
  • Monitored call scripts, tone, and overall communication to ensure quality standards are met
  • Conducted outbound calls to current customers to check on satisfaction, address concerns, or offer upgrades
  • Handled inbound calls from customers who may be dissatisfied or contemplating canceling services and work on resolving their issues
  • Tracked and analyzed key retention metrics, such as churn rates, customer satisfaction, call outcomes, and the effectiveness of retention campaigns
  • Worked with the customer service or support teams to ensure that customer issues are resolved quickly and efficiently
  • Worked with marketing and sales teams to create attractive offers for customers that promote loyalty and increase revenue

Retention Manager

Global Fulfillment Services
03.2013 - 09.2016
  • Monitored call scripts, tone, and overall communication to ensure quality standards are met
  • Conducted outbound calls to current customers to check on satisfaction, address concerns, or offer upgrades
  • Handled inbound calls from customers who may be dissatisfied or contemplating canceling services and work on resolving their issues
  • Tracked and analyzed key retention metrics, such as churn rates, customer satisfaction, call outcomes, and the effectiveness of retention campaigns
  • Worked with the customer service or support teams to ensure that customer issues are resolved quickly and efficiently
  • Worked with marketing and sales teams to create attractive offers for customers that promote loyalty and increase revenue

Front Desk Manager

The Albatross
02.2010 - 03.2012
  • Supervised the daily operations of the front desk, ensuring smooth check-in and check-out processes
  • Monitored the front desk team to ensure they adhere to hotel policies and deliver high-quality customer service
  • Ensured that the front desk is well-maintained, organized, and welcoming at all times
  • Ensured that guest needs are met, including arranging special requests (e.g., transportation, room service, wake-up calls)
  • Addressed guest inquiries, requests, and complaints professionally and promptly
  • Oversaw the billing process, ensuring that charges are accurate and all transactions are processed smoothly
  • Collaborated with the reservations team to ensure accurate booking and room availability information
  • Performed cash handling duties, including processing payments, issuing refunds, and balancing cash drawers
  • Communicated with housekeeping to ensure that rooms are ready for incoming guests and that special requests (e.g., extra beds, room preferences) are accommodated

Dental Hygienist

Diamond Dental Clinic
08.2006 - 01.2010
  • Collected medical and dental history from patients, including current medications, allergies, and past treatments
  • Examined patients' oral cavity to identify any signs of gum disease, cavities, or other oral health issues, and report findings to the dentist
  • Screened for oral diseases such as oral cancer or gum disease by visually inspecting the mouth, and using tools like the probe to assess gum health
  • Performed professional teeth cleanings (scaling and root planing): Use hand instruments, ultrasonic tools, or air polishers to remove plaque, tartar, and stains from the teeth
  • Provided oral hygiene education to patients, explaining how to brush, floss, and care for their teeth at home to maintain good oral health
  • Took dental X-rays (radiographs) as directed by the dentist to detect cavities, bone loss, and other dental issues that are not visible to the naked eye

Education

Associate's Degree - Dental Hygiene

Semmelweis University Bókay János Multilateral Vocational Training Institution
06.2006

Skills

  • CRM Software Expertise
  • Database Management
  • Data Analysis
  • Communication
  • Problem-solving
  • Project Management
  • SEO
  • Managing a team of 20
  • Marketing Strategy
  • Customer Service & Retention Management
  • Sales Funnel Management

Sociallinks - Linkedin

www.linkedin.com/in/katalin-szabo-a20a41341

Languages

Hungarian
Native or Bilingual
Romanian
Full Professional
German
Professional Working

Timeline

CRM (Customer Relationship Management) Specialist

Global Fulfillment Services
09.2016 - Current

Retention Manager

Global Fulfillment Services
03.2013 - 09.2016

Front Desk Manager

The Albatross
02.2010 - 03.2012

Dental Hygienist

Diamond Dental Clinic
08.2006 - 01.2010

Associate's Degree - Dental Hygiene

Semmelweis University Bókay János Multilateral Vocational Training Institution

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Katalin Szabo