Katalina Castillo
Los Angeles,CA
Summary
Dedicated and personable receptionist with 5+ years of experience providing exceptional customer service in fast-paced environments. Proficient in managing multi-line phone systems, scheduling appointments, and maintaining organized administrative processes. Skilled communicator with a proven ability to build positive relationships with clients and colleagues. Detail-oriented and adaptable, able to handle diverse tasks while maintaining professionalism and discretion. Seeking to leverage expertise in delivering outstanding service to contribute to the success of a dynamic team.
Overview
4
4
years of professional experience
Work History
AT&T Sales - Fort Lauderdale
Annex Incorporated
08.2020 - 05.2022
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Organized and detail-oriented with a strong work ethic.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Ront Desk/Receptionist - Hair Salon
Receptionist And Staff
05.2018 - 03.2020
- Proactively addressed potential conflicts in appointment bookings or meeting room reservations, ensuring all parties had access to required resources without issue.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Monitored staff performance and provided feedback and guidance.
- Resolved customer problems and complaints.
Waiter/Busser/Host
What The Pho
03.2018 - 01.2019
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Consistently exceeded management''s performance expectations while adhering to company policies and procedures.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Collaborated with team members to consistently provide efficient service during peak hours.
Busser/Barback
Mai-Kai Restaurant
11.2017 - 03.2018
- Bussing tablets, bringing food in and out back and forth
- Cleared tables quickly and efficiently to uphold high rate of turnover and minimize wait times
- Clock-in Clock-out mode
- Attentive
- Work ethic.
Education
MSRED - Real Estate
Colibri Real Estate
Los Angeles05.2024
Associate of Arts - Broadcast
City College - Fort Lauderdale
Fort Lauderdale, FL01.2019
High School Diploma -
Brooklyn Studio Secondary School
Brooklyn, NY06.2015
Skills
- Excellent communication skills: Both verbal and written communication skills are crucial for interacting with customers and colleagues professionally
- Customer service orientation: Showcase your ability to prioritize customer satisfaction and provide exceptional service to meet their needs
- Multitasking abilities: Receptionists often handle multiple tasks simultaneously, such as answering phones, scheduling appointments, and assisting visitors
- Organizational skills: Demonstrate your ability to maintain an organized workspace and efficiently manage administrative tasks, such as filing, data entry, and scheduling
- Interpersonal skills: Highlight your capability to build rapport with customers and colleagues, fostering positive relationships and a welcoming environment
- Problem-solving skills: Emphasize your aptitude for quickly resolving issues or conflicts that may arise, ensuring smooth operations and customer satisfaction
- Attention to detail: Showcase your keen eye for detail in tasks like maintaining accurate records, proofreading documents, and providing precise information to customers
- Technical proficiency: If relevant, mention your proficiency with office software, phone systems, and other tools commonly used in receptionist roles
- Adaptability: Illustrate your flexibility and ability to adapt to changing priorities, schedules, or procedures in a dynamic work environment
- Professional demeanor: Highlight your commitment to professionalism, including punctuality, reliability, and discretion in handling sensitive information Tailor your resume to highlight the skills and experiences most relevant to the receptionist/customer service role you're applying for, and consider providing specific examples or achievements to demonstrate your capabilities
Languages
Spanish
Native or Bilingual
Timeline
AT&T Sales - Fort Lauderdale
Annex Incorporated
08.2020 - 05.2022
Ront Desk/Receptionist - Hair Salon
Receptionist And Staff
05.2018 - 03.2020
Waiter/Busser/Host
What The Pho
03.2018 - 01.2019
Busser/Barback
Mai-Kai Restaurant
11.2017 - 03.2018
MSRED - Real Estate
Colibri Real Estate
Associate of Arts - Broadcast
City College - Fort Lauderdale
High School Diploma -
Brooklyn Studio Secondary School
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