Katalina Solis
Ames,IA
Summary
Pleasant and well-organized housekeeping professional with 3+ years in hospitality-related roles. Excels at managing time and handling physically-demanding work. Works great with others.
Overview
3
3
years of professional experience
Work History
Assistant Housekeeper
Solis Cleaning
01.2021 - Current
- Maintained standard procedures for cleaning and developed new methods, to increase efficiency.
- Ordered and stocked supplies to avoid shortages and excess inventory.
- Monitored equipment usage and upkeep, scheduling necessary maintenance or replacements as needed.
- Trained other staff members by physically demonstrating complex tasks.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Maintained a safe working environment by adhering to safety regulations and reporting potential hazards immediately.
- Demonstrated strong leadership skills by motivating team members towards continuous improvement in their performance levels.
- Supported management in maintaining strict budget guidelines, minimizing waste and optimizing resource allocation.
- Dusted and polished surfaces to achieve attractive shine.
- Adhered to professional house cleaning checklist.
- Assisted in hiring and training new housekeeping staff, improving overall team performance.
- Washed and put away kitchen dishes, utensils and glassware.
- Dusted picture frames and wall hangings with cloth.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Crew Member
B-BOPS
04.2023 - 11.2023
- Documented customer orders and conveyed special requests to kitchen staff.
- Became familiar with products to answer questions and make suggestions.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Took orders, prepared meals, and collected payments.
- Prepared salads, soups and sandwiches for customers.
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Worked front counter, drive-thru and other areas.
- Replenished serving stations with fresh food and cleaned up spills.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Backed up servers by setting up trays and completing some food deliveries.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Operated cash register to ring up final bill and process various forms of payment.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Stocker/Cashier
Walmart
04.2022 - 02.2023
- Greeted store customers and discussed needs.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
- Supervised and trained new staff in performing census.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Updated merchandise pricing to match new values and special promotional rates.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
- Supported merchandising initiatives through meticulous arrangement of products according to planograms.
- Stocked shelves to match planogram images and instructions.
- Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
Education
High School Diploma -
Ames High School
Ames, IA05.2023
Skills
- Exceptional communicator
- Residential Cleaning
- Strong Work Ethic
- Punctual and Reliable
- Customer-Oriented
- Professional and Courteous
- Attention to Detail
- Equipment Disinfection
- Work Prioritization
- Relationship Building
Languages
Spanish
Native or Bilingual
Timeline
Crew Member
B-BOPS
04.2023 - 11.2023
Stocker/Cashier
Walmart
04.2022 - 02.2023
Assistant Housekeeper
Solis Cleaning
01.2021 - Current
High School Diploma -
Ames High School
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