Katalina Walker
Elyria,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
DSP (Direct Support Professional)
Enhance Ability LLC
07.2023 - Current
- Observed regulations to protect client safety and promote wellness
- Helped clients to care for and maintain personal belongings, keeping secure and under client's control
- Assisted clients in learning and developed new skills
- Transported clients to appointments, activities and community outings
- Worked cooperatively with client families, co-workers and supervisors to support clients
- Supported client social desires, learning needs and environmental requirements to enable full healthcare compliance
- Assisted with client transportation, bathing and meal preparation
- Guided clients in administering proper dose and timing of medications
- Treated clients with kindness, dignity and respect at all times
- Wrote reports detailing support and service provided throughout each shift
- Cleaned home, completed laundry and helped with daily routine housekeeping tasks.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
Front Desk Receptionist
Ferrell-Whited Physical Therapy Services
10.2022 - 08.2023
- Verified guest payment and contact information
- Keep the front of the house clean and orderly
- Remained calm, resourceful, and proactive while resolving complex issues
- Served as the first point of contact for new visitors
- Collected payments for services and updated accounts to reflect new balances
- Input data into job-related software for storage, retrieval and archiving
- Fielded incoming telephone calls to answer questions, direct callers and take messages for staff
- Delivered reliable customer service to guests upon arrival
- Greeted, assisted and directed visitors with a professional attitude
- Protected confidential guest and business information
- Notified staff of arrivals and upcoming meeting times, maintaining appointment schedules.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
Program Coordinator
Enhance Ability
05.2021 - 10.2022
- Observed regulations to protect client safety and promote wellness
- Helped clients to care for and maintain personal belongings, keeping secure and under client's control
- Assisted clients in learning and developed new skills
- Transported clients to appointments, activities and community outings
- Worked cooperatively with client families, co-workers and supervisors to support clients
- Supported client social desires, learning needs and environmental requirements to enable full healthcare compliance
- Assisted with client transportation, bathing and meal preparation
- Guided clients in administering proper dose and timing of medications
- Treated clients with kindness, dignity and respect at all times
- Wrote reports detailing support and service provided throughout each shift
- Cleaned home, completed laundry and helped with daily routine housekeeping tasks
- Work with call offs from employees and cover any open shifts
- Manage paperwork and audit weekly.
Cleaner
JSI INC.
05.2020 - 05.2021
- Cleaned office areas to meet client standards and expectations
- Utilized specialist equipment to clean fabrics, flooring and furnishings
- Restocked bathroom and breakroom supplies nightly
- Scrubbed toilets, sinks and all restroom areas
- Dusted under furniture, washed window treatments, and stripped floors to conduct regular deep cleans
- Removed office trash, cleaned desktops and dusted technology
- Refilled soap dispensers, paper towel holders, and toilet paper dispensers as necessary
- Emptied trash cans and replaced liners as needed.
Cashier/Sales Associate
Cracker Barrel
09.2019 - 06.2020
- Offers customers information about upcoming promotions and available items
- Provided information to customers on products or services
- Keep clean, organized and well-stocked checkout areas
- Gave customers full attention and attended to their needs
- Informed customers of promotions and special offers to increase sales
- Worked with a supervisory team to meet customer needs
- Approached and solved problems with initiative and sound judgment
- Engaged customers in pleasant conversation while completing cash register transactions
- Stocked store shelves and end-caps with merchandise
- Bagged, boxed or wrapped products for customers
- Totaled purchases and accepted payments using touch-screen register system
- Kept customers happy by quickly processing payments and bagging purchases
- Counted and secured cash to maintain accurate register totals.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Elyria High School
Elyria05.2020
Skills
Customer Service
Time Management
Listening Skills
Office Organization
File Organization
Hospitality services
Appointment Scheduling
Verbal and written communication
Scheduling appointments
Cash handling
HIPPA
Patient Care
Cash Handling
Certification
- CPR/AED Certification
- Medication Administration
Timeline
DSP (Direct Support Professional)
Enhance Ability LLC
07.2023 - Current
Front Desk Receptionist
Ferrell-Whited Physical Therapy Services
10.2022 - 08.2023
Program Coordinator
Enhance Ability
05.2021 - 10.2022
Cleaner
JSI INC.
05.2020 - 05.2021
Cashier/Sales Associate
Cracker Barrel
09.2019 - 06.2020
High School Diploma -
Elyria High School
- CPR/AED Certification
- Medication Administration
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