Katalina Wood
Charlotte,United States
Summary
Compassionate, knowledgeable, and hardworking team member dedicated to delivering excellent service, treating clients with the utmost care, and going the extra mile for my company. Exceptional organizational and interpersonal skills.
Overview
2
2
years of professional experience
Work History
Receptionist
Le Petit Spa
10.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Improved customer satisfaction by promptly locating items and providing product information.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
Team Member
Pet Supplies Plus
06.2023 - 10.2023
- Pet store chain with locally owned franchises
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day's business.
Cashier
Harris Teeter
06.2022 - 08.2022
- Local grocery store chain
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Education
High School Diploma -
Myers Park High School
Charlotte, NC06.2024
No Degree - Associate of Arts Pathway
Central Piedmont Community College
Charlotte, NC06.2024
Skills
- Heavy lifting up to 50lbs
- Cashiering
- Interpersonal
- Written Communication
- Creativity
- Time management
Accomplishments
- Recognized by customers and supervisors for expedient and effective service.
Birthdate
01/06/06
School
Myers Park High School
School Start Date
08/01/20
School End Date
Present
School Description
Honors/AP student
College
Central Piedmont Community College
College Start Date
08/15/22
College End Date
Present
College Description
Dual enrollment: Associate in Arts pathway, part-time
Age
18
Personal Information
Title: Student
Hobbies and Interests
- Fiction writing
- Reading
- Swimming
Personal Projects
Currently in the process of writing an adult fantasy fiction novel titled "The Wanderer's Log". Expected publishing date - by the end of 2024.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Receptionist
Le Petit Spa
10.2023 - Current
Team Member
Pet Supplies Plus
06.2023 - 10.2023
Cashier
Harris Teeter
06.2022 - 08.2022
High School Diploma -
Myers Park High School
No Degree - Associate of Arts Pathway
Central Piedmont Community College