Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katalyna Meza

San Angelo,TX

Summary

At Crumbl Cookies, as a Shift Lead, I spearheaded team training and productivity enhancement, resulting in a significant boost in customer satisfaction. Leveraging conflict resolution and quality control skills, I ensured operational excellence and safety, directly contributing to the store's performance improvement and efficient problem-solving.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Shift Lead

Crumbl Cookies
San Angelo, TX
05.2023 - Current
  • Performed opening and closing procedures, such as reviewing closing/opening checklists, counting registers, and ensuring the store was secure and ready for the next business day or for the next shift.
  • Facilitated training sessions for new employees on company policies, procedures, and customer service standards.
  • Delegated tasks to employees and monitored activities and task completion.
  • Ensured that all safety protocols were followed at all times.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Resolved customer complaints and reported issues to senior management.
  • Managed store operations during absence of Store Manager or Assistant Manager.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Identified needs of customers promptly and efficiently.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Maintained cleanliness and organization of the work area to uphold company standards.
  • Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
  • Collaborated with management to set performance goals and evaluate progress.
  • Upheld company standards and compliance requirements for operations.
  • Resolved conflicts between customers, employees, and vendors in a timely manner.
  • Handled cash register transactions accurately while providing excellent customer service.
  • Supervised a team of 2-4 employees during daily shifts, ensuring efficient operation and customer satisfaction.
  • Monitored and maintained equipment to ensure operational efficiency.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Analyzed customer buying patterns to identify trends in sales activity.
  • Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
  • Monitored employee performance and provided feedback on areas for improvement.
  • Ensured compliance with health and safety regulations at all times.
  • Supervised staff during shift changes and ensured transition went smoothly.
  • Utilized POS systems efficiently for order processing and inventory management.
  • Provided guidance and support to other team members as needed.
  • Reinforced rules to promote superior employee performance.
  • Assisted in the implementation of new operational procedures.
  • Utilized problem solving skills to resolve conflicts between customers and employees.

Education

High School Diploma -

Texas Virtual Academy
Austin, TX
05-2025

Skills

  • Productivity monitoring
  • Production leadership
  • Quality control
  • Guest service
  • Conflict resolution
  • Employee evaluation
  • Customer service focus
  • Workplace safety
  • Decision-making capacity
  • Shift leadership
  • Employee training
  • Performance improvement
  • Staff motivation
  • Rules enforcement
  • Work delegation

Certification

  • Food Handlers License

Timeline

Shift Lead

Crumbl Cookies
05.2023 - Current

High School Diploma -

Texas Virtual Academy

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Katalyna Meza