Katalyna Peterkin
Middletown,NY
Summary
Dedicated professional with a strong background in communication and customer service. Proven ability to manage client interactions effectively and maintain high satisfaction levels. Dynamic head teacher with extensive experience in developing engaging educational programs. Known for leadership in staff training and collaboration with parents to support student success. Ready to leverage skills to enhance organizational impact. Adaptable professional with diverse experience across customer service and education. Recognized for strong problem-solving and collaboration skills, consistently achieving positive outcomes in challenging environments. Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Receptionist
Healeybrothers
Goshen, New York
07.2024 - 11.2025
- Managed incoming calls and provided accurate information to customers.
- Followed company protocols for call handling and customer interaction.
- Adapted quickly to changes in procedures and client requirements as needed.
- Maintained a professional attitude while handling difficult situations.
- Maintained excellent customer satisfaction through polite, calm demeanor.
- Scheduled appointments for clients using online booking systems.
- Communicated with clients to confirm appointments and provide necessary information.
- Designed responsive email templates using HTML and CSS.
Head Teacher
Little Scholar's Preschool
Chester, New York
09.2022 - 07.2024
- Developed engaging lesson plans for preschool-aged children.
- Supervised daily activities to ensure a safe learning environment.
- Collaborated with parents to discuss student progress and concerns.
- Trained and mentored new teaching staff on educational practices.
- Implemented age-appropriate curriculum aligned with state standards.
- Conducted assessments to monitor children's developmental milestones.
- Organized parent-teacher conferences to enhance communication and support.
- Fostered a nurturing atmosphere that encourages creativity and exploration.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
- Monitored student progress on an ongoing basis and provided feedback to parents regarding academic performance.
- Supervised daily operations within the school building including staffing assignments and scheduling events.
- Implemented hands-on, play-based strategies for experiential learning.
- Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
- Developed and implemented school policies, procedures, and goals to ensure a safe learning environment.
Head Teacher
First Class Minds Preschool
Florida, New York
08.2018 - 12.2021
- Developed engaging lesson plans for preschool-aged children.
- Collaborated with parents to discuss student progress and concerns.
- Trained and mentored new teaching staff on educational practices.
- Implemented age-appropriate curriculum aligned with state standards.
- Conducted assessments to monitor children's developmental milestones.
- Organized parent-teacher conferences to enhance communication and support.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Provided guidance and direction to faculty members in order to maintain high standards of teaching excellence.
- Conducted regular meetings with staff to address any issues or concerns related to the educational program.
- Organized parent-teacher conferences as needed for student assessment purposes.
- Created reports detailing accomplishments achieved during each semester or year for presentation at Board meetings.
- Coordinated professional development activities for teachers in order to enhance their instructional skills.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
Manager
First Class Minds Preschool
Florida, NY
11.2025 - Current
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
- Improved safety procedures to create safe working conditions for workers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed detailed plans based on broad guidance and direction.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
Home Health Aide
Sophine's Healthcare
Middletown, New York
03.2016 - 10.2018
- Assisted clients with daily living activities and personal care needs.
- Monitored client health and reported changes to healthcare professionals.
- Provided companionship and emotional support to enhance client well-being.
- Coordinated transportation for medical appointments and social activities.
- Administered medications according to prescribed schedules and guidelines.
- Maintained accurate records of client care and services provided.
- Ensured a safe home environment by identifying and addressing hazards.
- Collaborated with family members to develop personalized care plans.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted clients with bathing, dressing, and incontinence care.
Sales Associate
Target
Middletown, New York
06.2014 - 12.2015
- Assisted customers in selecting products and understanding features.
- Managed inventory levels to ensure product availability and organization.
- Collaborated with team members to maintain store cleanliness and presentation.
- Handled customer complaints professionally to ensure satisfaction and loyalty.
- Trained new staff on sales techniques and store procedures efficiently.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
Education
High School Diploma -
Middletown High School
NY 09.2010 - 06.2014
Some College (No Degree) - Education
Bryant & Stratton College
NY 07.2025 - Current
Skills
- Call management
- Appointment scheduling
- Email communication
- Staff training
- Problem solving
- Typing speed
- Recordkeeping and bookkeeping
- Customer and client relations
- First Aid/CPR Certified
Languages
Spanish
Professional
English
Professional
References
References available upon request.
Timeline
Manager
First Class Minds Preschool
11.2025 - Current
Some College (No Degree) - Education
Bryant & Stratton College
07.2025 - Current
Receptionist
Healeybrothers
07.2024 - 11.2025
Head Teacher
Little Scholar's Preschool
09.2022 - 07.2024
Head Teacher
First Class Minds Preschool
08.2018 - 12.2021
Home Health Aide
Sophine's Healthcare
03.2016 - 10.2018
Sales Associate
Target
06.2014 - 12.2015
High School Diploma -
Middletown High School
09.2010 - 06.2014