Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katamra Davis

Austin,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Visa
Austin, TX
06.2021 - 02.2024
  • Assisted customers with product selection, ordering, billing, exchanges and technical support.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Answered High volume calls from 100 calls and more

Customer Service Representative II

Gila River Casino
Austin, TX
06.2018 - 05.2021
  • Greeted customers, assessed toll fees and collected payment.
  • Provided customer service to patrons in a courteous and professional manner.
  • Verified accuracy of all transactions by comparing receipts to daily logs.
  • Monitored traffic flow, maintained order on the roadways, and reported any suspicious activity to supervisors.
  • Ensured compliance with all federal, state and local laws related to toll collections operations.
  • Trained new employees on procedures associated with toll collection duties.

Advisor

LGBTQ Suicide Hotline
Austin, Texas
01.2016 - 12.2019
  • Provided crisis counseling to callers in need of emotional support.
  • Answered calls, emails, and web-based inquiries from individuals seeking information about available services.
  • Maintained accurate client records and documentation of all interactions.
  • Assisted callers in navigating the system of care for mental health services.
  • Facilitated case management meetings with clients, family members, providers, and other stakeholders in order to coordinate care and ensure continuity of services.
  • Educated community members on mental health topics through trainings, workshops, presentations.
  • Advocated for policy changes related to mental health services at the local level.
  • Monitored hotline activity using metrics such as call volume data reports in order to identify trends in caller behavior.

Education

High School Diploma -

Manor High School
Manor, TX
06-2007

Skills

  • Paperwork Processing
  • Complaint resolution
  • Product Knowledge
  • Call Management
  • Appointment Scheduling
  • Data Entry
  • Information Security
  • Customer Service
  • Presentations and public speaking
  • Career Planning
  • Training and mentoring

Timeline

Customer Service Representative

Visa
06.2021 - 02.2024

Customer Service Representative II

Gila River Casino
06.2018 - 05.2021

Advisor

LGBTQ Suicide Hotline
01.2016 - 12.2019

High School Diploma -

Manor High School

Similar Profiles

CREATE PROFILE
Katamra Davis