Katara Riana Lemoine
Pineville,United States
Summary
Veterinary professional (with a strong background in customer service & restaurants)has a passion for training and development. Goals include task completion, year over year improvement, and being of service to others including staff community members.
Overview
7
7
years of professional experience
Work History
Client Service Center Specialist
National Veterinary Associates
05.2024 - Current
- Support Veterinary Hospitals with client account management
- Discover accounting errors and report to hospital management
- Educate clients on general veterinary health including vaccinations, dental care and preventatives
- Maintain average Task per hour (TPH) of 5 or higher - tasks include email management, placing and receiving calls from clients & hospitals, workbook management (Excel)
- Proficient in excel, Avimark and CXOne
Veterinary Technician
National Veterinary Associates
10.2022 - 05.2024
- Developed and maintained relationships with clients and other veterinary professionals
- Assisted veterinarians with medical procedures and examinations, ensuring the safety and well-being of patients
- Maintained records of treatments (scribing) & write prescriptions for different classes of medications including controlled
- Educated pet owners on proper pet care, nutrition, and preventive health care
- Technical skills include: Radiograph positioning, Vaccine administration, Subcutaneous fluid, oral and injectable medication administration, catheter placement, and venipuncture
Lead Client Services Representative
VCA Kaneohe Animal Hospital
10.2020 - 09.2022
- Leadership specific duties included: Cash handling including drops and refund processing, Schedule creation for staff while staying within labor expectations, Handling customer concerns with tact and professionalism, and maintaining work appropriate boundaries between leadership and staff.
- Role specific duties included: Handling high-volume of customer inquiries in a professional and timely manner
- Managing doctors schedules for 10+ DVMs and a Walk In/tech schedule
- Trained and mentored new CSRs on customer service policies, procedures, and best practices
- Assisted in the preparation of medical records, ensuring accuracy and completeness of all documentation.
Front of House Manager
Outback Steakhouse
08.2017 - 11.2019
- Developed a strategic staffing plan that minimized labor costs while ensuring adequate coverage during peak times
- Ensured the restaurant was compliant with health and safety regulations and standards. Passing Eco-sure and OSHA inspections with a 90% or better.
- Monitored employee performance and provided feedback to ensure quality service and adherence to company policies
- Resolved customer complaints in a timely and professional manner, resulting in increased customer loyalty and satisfaction
- Analyzed customer feedback and implemented changes to improve the customer experience.
Education
Bachelor of Arts - Hopsitality Management & Tourism
Northwestern State University
Natchitoches, LA01.2020
Skills
- Customer Service Optimization
- Complaint Management
- Feedback implementation
- Policy compliance
- Problem-solving skills
- Team Leadership
- Time Management
- Staff Training and Development
- Customer Relationship Management (CRM)
References
References available upon request
Timeline
Client Service Center Specialist
National Veterinary Associates
05.2024 - Current
Veterinary Technician
National Veterinary Associates
10.2022 - 05.2024
Lead Client Services Representative
VCA Kaneohe Animal Hospital
10.2020 - 09.2022
Front of House Manager
Outback Steakhouse
08.2017 - 11.2019
Bachelor of Arts - Hopsitality Management & Tourism
Northwestern State University
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