Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Katarina Gonzalez

San Antonio

Summary

Dynamic professional with a strong background in customer service and educational support, notably at Golden Bingo Family. Proven ability to enhance guest satisfaction through exceptional service and cash handling expertise. Recognized for reliability and teamwork, fostering positive relationships and promoting a safe, inclusive environment for all.

Overview

1
1
year of professional experience

Work History

Usher & Lead Cashier

Golden Bingo Family (410 Late Night)
04.2024 - Current
  • Provided exceptional guest service, answering questions about the venue.
  • Worked with other staff members to facilitate smooth flow of operations.
  • Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
  • Maintained professional demeanor to represent venue and create positive impression.
  • Maintained updated knowledge of event information to provide guests with accurate details.
  • Sold admission, processed payments, and issued tickets.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

BMC Instructional Assistant

Northside ISD (Carnahan Elementary)
08.2024 - 05.2025
  • Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
  • Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
  • Provided support during classes, group lessons, and classroom activities.
  • Provided one-on-one support to students with special needs, enabling them to achieve academic success.
  • Prepared instructional materials such as worksheets, visuals aids, or manipulatives according to teacher directives for effective lesson execution.
  • Implemented behavior management techniques to maintain a positive and focused learning environment.
  • Participated in professional development opportunities, staying current on best practices in education and instructional support.
  • Promoted a culture of respect and inclusion within the classroom, fostering positive relationships among students from diverse backgrounds.
  • Participated in parent-teacher conferences, offering insights and suggestions to support student success at home and school.
  • Assisted in creation of lesson plans, focusing on innovative teaching methods to enhance student comprehension.
  • Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.

Education

No Degree -

St. Philip's College
San Antonio, TX

Skills

  • Patience and composure
  • Working under pressure
  • Reliability and punctuality
  • Safety awareness
  • Cleaning and sanitizing
  • Environmental management
  • Customer service
  • Cash handling
  • Problem-solving abilities
  • Responsible and trustworthy
  • Call answering and routing
  • Teamwork and collaboration

Languages

English
Spanish

Timeline

BMC Instructional Assistant

Northside ISD (Carnahan Elementary)
08.2024 - 05.2025

Usher & Lead Cashier

Golden Bingo Family (410 Late Night)
04.2024 - Current

No Degree -

St. Philip's College

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