Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katarina Miller

Roseburg,OR

Summary

Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Dedicated with background overseeing wide range of daily operations for properties. In-depth knowledge of tenant, landlord and association laws. Resourceful problem solver with strong computer skills.

Overview

17
17
years of professional experience

Work History

Property Manager

Roseburg Rent To Own Llc
Roseburg, OR
11.2019 - Current
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Developed and executed plan to achieve and maintain 90% or better rate of occupancy.
  • Administered operations to handle needs of more than 30 tenants across 30 property units.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Maintained sufficient number of units market-ready for lease.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Prepared specifications, solicited bids and approved subcontracts for building services.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Developed, reviewed and submitted property operating and capital budgets.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
  • Trained and motivated leasing staff during bi-monthly trainings.
  • Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
  • Handled disciplinary actions, performance appraisals and terminations of company staff.

Tax Preparer

HR Block
Roseburg, OR
11.2018 - Current
  • Delivered comprehensive tax documentation required for accurate individual and corporate returns.
  • Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
  • Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.
  • Completed and filed returns with tax departments at local, state and federal levels.
  • Reviewed available data and compared against tax code to determine exemptions, deductions and potential liabilities.
  • Prepared US, multistate and international tax returns for business clients.
  • Offered clients recommendations to reduce tax liabilities.
  • Facilitated communication between clients and tax authorities.
  • Facilitated integration of modern tax software with client accounting software.
  • Prepared wide array of returns such as corporate, fiduciary, gift, individual and private foundation returns.
  • Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Prepared tax returns for clients in various industries according to government regulations and requirements.
  • Provided information about available products and services to clients, resulting in increased business opportunities.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Prepared written responses or tax return amendments to resolve state and federal notices.
  • Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.

Caregiver

Tammy Graves
Roseburg, OR
06.2019 - 06.2021
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Maintained frequent supervision of residents unable to call for assistance.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Documented residents' mental status, sleep and eating patterns in medical record books.
  • Entertained, conversed and read aloud to keep patients mentally alert.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
  • Conferred with supervisor to discuss patient condition and medical care.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Assisted patients with self-administered medications.
  • Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

Delivery Driver

Dominos's Pizza
Roseburg, OR
10.2018 - 04.2019
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Delivered packages to customer doorsteps and business offices.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Assisted warehouse staff with tasks during downtime.
  • Evaluated products for damage prior to drop-off and documented reasons for returns.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Fostered positive working relationships with regular customers.
  • Disposed of waste, shipping materials and hazardous items in compliance with company and governmental regulations.
  • Read maps, followed oral and written instructions and used GPS technology to make deliveries.
  • Adhered to safe lifting techniques to avoid injuries.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Delivered, set up and installed equipment in customer homes.
  • Carried heavy trays, packages and boxes from delivery vehicle to areas designated by customers.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Obtained stock from dry, refrigerated or frozen storage areas in preparation for packaging and delivery.

Bartender

Offyce Sports Bar
Sutrherlin, OR
10.2018 - 01.2019
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Served high customer volumes during special events, nights and weekends.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Followed strict recipes and drink measurements to minimize product used.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Built relationships with vendors to manage orders and negotiate costs.
  • Updated drink menu with creative cocktails, contemporary wines and craft beers.

Caregiver

Douglas Residents Training Facility
Roseburg, OR
05.2017 - 01.2019
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Maintained frequent supervision of residents unable to call for assistance.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Documented residents' mental status, sleep and eating patterns in medical record books.
  • Entertained, conversed and read aloud to keep patients mentally alert.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
  • Conferred with supervisor to discuss patient condition and medical care.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Assisted patients with self-administered medications.
  • Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

Lottery Attendant

Purple Parrot
Roseburg, OR
06.2018 - 08.2018
  • Patrolled assigned areas to verify players adherence to regulations and proper machine function.
  • Filled, maintained and rotated products and displays to create attractive arrangements, promote customer interest and drive sustained sales.
  • Informed security personnel and supervisors of problems, violations or irregularities.
  • Cashed out jackpots of up to $1,100 and processed proper tax forms to uphold legal requirements.
  • Reset and refilled slot machines with tickets and money.
  • Maintained familiarity with games and with strategies or tricks used by cheaters.
  • Responded to inquiries by addressing player questions about game operations, machine functions and payouts.
  • Monitored customers and searched for violations of gaming regulations and casino policies.

Front Desk Receptionist

Holiday Inn Express Hotel
Roseburg, OR
11.2016 - 03.2017
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Collected room deposits, fees and payments.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Used internal software to process reservations, check-ins and check-outs.
  • Monitored office supplies by checking inventory and placing orders.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Coordinated pick-up and delivery of express mail services.
  • Stored guest valuables in safe and individual boxes for security.

Caregiver, Special Needs

Umpqua Homes For The Handicapped
Roseburg, OR
05.2015 - 10.2016
  • Inspected evidence and researched allegations to determine accuracy of statements.
  • Investigated criminal activity through combination of document research and interviews.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Prepared reports, kept investigation records and maintained all case-related paperwork.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Trained new agents in investigative procedures and legal requirements.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Documented residents' mental status, sleep and eating patterns in medical record books.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Maintained frequent supervision of residents unable to call for assistance.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Entertained, conversed and read aloud to keep patients mentally alert.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Conferred with supervisor to discuss patient condition and medical care.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
  • Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted patients with self-administered medications.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Changed dressings, bandages and binders to maintain proper healing and sanitary measures.

Caregiver

Tender Home Care
Roseburg, OR
04.2015 - 04.2016
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Maintained frequent supervision of residents unable to call for assistance.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Documented residents' mental status, sleep and eating patterns in medical record books.
  • Entertained, conversed and read aloud to keep patients mentally alert.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Assisted patients with self-administered medications.
  • Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

Sales Agent

Tms Call Center
Roseburg, OR
06.2012 - 04.2015
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Increased sales and customer satisfaction through personalized servicing.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Assisted call-in customers with questions and orders.
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
  • Increased sales by offering advice on purchases and promoting additional products.

Cashier

Dairy Queen
Tacoma, WA
02.2010 - 10.2010
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Reviewed new promotions and monitored price changes.
  • Collected and authorized payments of guests.
  • Welcomed customers and helped determine their needs.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Restocked and organized merchandise in front lanes.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Stocked, tagged and displayed merchandise as required.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Tallied cash drawer at beginning and end of each work shift.

Education

GED -

Tacoma Community College
Tacoma, WA
06.2010

Skills

  • Maintenance knowledge
  • Financial budgeting and reporting
  • Property tours and inspections
  • AMSI
  • Customer service-focused
  • Tenant and eviction laws
  • City and county regulations
  • Affordable housing programs knowledge
  • Budgeting
  • Leasing and sales
  • Staff Management
  • Exceptional oral and written communication skills
  • Database Management
  • Contract Negotiation
  • Property management
  • Marketing and advertising
  • Spreadsheet management
  • Filing and data archiving
  • 35 WPM typing speed
  • Multi-Line Phone Proficiency
  • Mail handling
  • Office management
  • Scheduling

Timeline

Property Manager

Roseburg Rent To Own Llc
11.2019 - Current

Caregiver

Tammy Graves
06.2019 - 06.2021

Tax Preparer

HR Block
11.2018 - Current

Delivery Driver

Dominos's Pizza
10.2018 - 04.2019

Bartender

Offyce Sports Bar
10.2018 - 01.2019

Lottery Attendant

Purple Parrot
06.2018 - 08.2018

Caregiver

Douglas Residents Training Facility
05.2017 - 01.2019

Front Desk Receptionist

Holiday Inn Express Hotel
11.2016 - 03.2017

Caregiver, Special Needs

Umpqua Homes For The Handicapped
05.2015 - 10.2016

Caregiver

Tender Home Care
04.2015 - 04.2016

Sales Agent

Tms Call Center
06.2012 - 04.2015

Cashier

Dairy Queen
02.2010 - 10.2010

GED -

Tacoma Community College

Similar Profiles

CREATE PROFILE
Katarina Miller