Katarina Koprowicz
Macomb,MI
Summary
Versatile and dynamic, adept in data entry and patient confidentiality, honed at The Imagine Center for Psychological Health. Excelled in reducing no-show rates significantly, while fostering teamwork and enhancing patient-provider communication. Demonstrates exceptional organizational skills and empathy, ensuring high levels of patient satisfaction and operational efficiency. Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. Offers successful career history comprising more than [Number] years.
Overview
4
4
years of professional experience
Work History
Clinical Counseling Front Desk Assistant
The Imagine Center for Psychological Health
2021.09 - 2021.12
- Maintained provider correspondence, reports and statistics.
- Maintained a clean and organized reception area, creating a welcoming environment for patients and their families.
- Reduced no-show rates by implementing a comprehensive appointment reminder system via phone calls or text messages as per patient preferences.
- Facilitated effective communication between patients, clinical staff, and other healthcare providers by promptly relaying messages and ensuring accurate information transfer.
- Increased patient data accuracy by diligently updating medical records with new information as needed.
- Managed financial transactions with precision, including collecting payments from patients and handling insurance matters.
- Answered phone calls and messages, scheduled appointments, and handled patient inquiries.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Scheduled patients for tests and consultations.
Team Member
Emagine Theaters
2018.03 - 2018.09
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
Bachelor of Science - Psychology
Wayne State University
Detroit, MI05.2026
Skills
- Patient confidentiality
- Data entry proficiency
- Computer Proficiency
- Organization and Time Management
- Adaptability and Flexibility
- Attention to Detail
- Problem-solving abilities
- Teamwork and Collaboration
- Interpersonal Skills
- Written and Verbal Communication
- Patience and Empathy
- Active Listening
- Cooperative Attitude
Timeline
Clinical Counseling Front Desk Assistant
The Imagine Center for Psychological Health
2021.09 - 2021.12
Team Member
Emagine Theaters
2018.03 - 2018.09
Bachelor of Science - Psychology
Wayne State University
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