Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Katarina Kovacevic

Summary

Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments.

Overview

3
3
years of professional experience

Work History

Receptionist

Hotel Grand
11.2023 - Current
  • Confirmed appointments, communicated with clients, and updated client records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Corresponded with clients through email, telephone, or postal mail.
  • Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
  • Supported content creation for corporate social responsibility initiatives, showcasing company values and community involvement efforts to strengthen brand reputation.
  • Created customized marketing materials to increase product awareness.
  • Collected payments, processed transactions and updated relevant records.

Grape Harvester Operator

Girardi
08.2021 - 09.2021
  • Minimized grape damage during harvest by skillfully adjusting harvester settings according to specific vineyard conditions.
  • Maintained a safe working environment through consistent adherence to safety protocols and procedures during grape harvesting operations.

Education

High School Diploma -

Liceo Carducci-Dante
Trieste

Bachelor of Tourism Studies -

Universitas Mercatorum
Roma
08.2024

Skills

  • Adaptability and Flexibility
  • Time management abilities
  • Team Collaboration
  • Computer Proficiency
  • Interpersonal Skills
  • Scheduling
  • Relationship Building

Languages

Italian, Serbian
Native language
English
Intermediate
B1
Spanish
Intermediate
B1

Timeline

Receptionist

Hotel Grand
11.2023 - Current

Grape Harvester Operator

Girardi
08.2021 - 09.2021

High School Diploma -

Liceo Carducci-Dante

Bachelor of Tourism Studies -

Universitas Mercatorum

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Katarina Kovacevic