Summary
Work History
Education
Skills
Timeline
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Katarina Locks

Dixon,CA

Summary

Knowledgeable and dedicated customer service professional with years of experience. A team player with an outgoing and positive demeanor. Motivated to maintain customer satisfaction and contribute to company success. Excellent skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by understanding customer desires and providing customized solutions to build loyalty. Detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Work History

Small Business Owner

Statik Mfg
  • Promoted business via social media to generate leads and maximize brand identity.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Designed business plan to define concept, short-term and long-term goals and strategies.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Researched trends and current innovations to determine competition and develop competitive pricing points.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Actively listened to customers, handled concerns quickly and escalated issues.

Nanny

Self-employeed
  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Assisted with light housekeeping duties as well as running errands.

Cashier

Yogurt Beach Shack
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped restock items.


Sales Associate

Ross
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Cashier

Cultive Yogurt
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Sales Associate

Aeropostale
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Sales Associate

Old Navy
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Education

Associate of Science - Pharmacy Technology

Carrington College

Skills

  • Customer service
  • Sales expertise
  • Time management
  • Multitasking strengths
  • Excellent people skills
  • Problem solving ability
  • Detail oriented
  • Telephone etiquette
  • Self-motivated
  • Calm and professional under pressure
  • Cash handling and management
  • Social media marketing

Timeline

Small Business Owner

Statik Mfg

Nanny

Self-employeed

Cashier

Yogurt Beach Shack

Sales Associate

Ross

Cashier

Cultive Yogurt

Sales Associate

Aeropostale

Sales Associate

Old Navy

Associate of Science - Pharmacy Technology

Carrington College

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Katarina Locks