Katarina Moreau
Grand Rapids,MI
Summary
Dynamic and compassionate professional with a proven track record at Hope Community Center, enhancing member engagement and support. Skilled in critical thinking and mental health care, I've significantly improved learning outcomes and social skills development. My expertise in crisis intervention and patient care underpins my commitment to excellence and ethical service delivery.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Program Facilitator
Hope Community Center
08.2022 - 07.2024
- Enhanced participant engagement by incorporating interactive activities and group discussions in program sessions.
- Collaborated with fellow facilitators to create a cohesive and consistent experience across all program offerings.
- Instructed members with physical and cognitive disabilities.
- Worked with members with moderate to severe autism to increase life skills.
- Delivered personalized educational, behavioral, and emotional support to individual members to enable positive learning outcomes.
- Maintained inclusive learning environment to enable members to gain maximum benefit from lessons.
- Supported members in developing social skills through structured activities and positive reinforcement techniques.
- Enhanced members "critical thinking" skills through problem-solving activities and hands-on learning experiences.
- Provided crisis intervention in response to emergencies, employing existing trust, and rapport to deescalate situations.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all members.
- Promoted positive behavior management techniques, resulting in a decrease in program disruptions and increased engagement from members.
Bartender
Wolf Creek Golf Course
05.2024 - 07.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Patient Companion, Emergency Department
Trinity Health
06.2022 - 08.2023
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Protected patient privacy by adhering strictly to HIPAA guidelines when discussing cases or handling sensitive information.
- Improved patient mental well-being through engaging conversations and activities tailored to individual interests.
- Established rapport with patients quickly, cultivating trust and fostering open communication about concerns or needs.
- Maintained accurate documentation of patient interactions and progress, contributing to data-driven decision-making by the healthcare team.
- Supported mobility-impaired patients by assisting with transfers, ambulation exercises, or wheelchair navigation as needed.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Coordinated with other healthcare professionals to provide patients with comprehensive care.
Guest Services Associate
Arcadia Bluffs Golf Club
05.2021 - 05.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Implemented innovative strategies to improve overall guest experience by soliciting feedback from customers regularly.
- Assisted guests with special requests to ensure a memorable stay and exceptional service.
- Enhanced guest satisfaction by promptly addressing inquiries and offering personalized recommendations.
- Provided timely assistance to guests, demonstrating superior customer service skills and attention to detail.
- Performed concierge services for guests.
Education
Bachelor of Science - Biology/Chemistry
Siena Heights University
Adrian, MI05.2024
Skills
- First aid and safety
- Vital signs monitoring
- Basic patient care
- Patient documentation
- Professionalism and Ethics
- Empathy and patience
- Critical Thinking
- Mental health care
Certification
- Basic Life Support (BLS) Certification, American Heart Association - June 2022 (Renewal in process)
Timeline
Bartender
Wolf Creek Golf Course
05.2024 - 07.2024
Program Facilitator
Hope Community Center
08.2022 - 07.2024
Patient Companion, Emergency Department
Trinity Health
06.2022 - 08.2023
Guest Services Associate
Arcadia Bluffs Golf Club
05.2021 - 05.2022
Bachelor of Science - Biology/Chemistry
Siena Heights University
- Basic Life Support (BLS) Certification, American Heart Association - June 2022 (Renewal in process)
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