Katarina Moreno
Temple,GA
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
8
8
years of professional experience
Work History
Store Manager
Starbucks
01.2023 - Current
- Conducted observations on a monthly cadence to evaluate performance for customer experience and operational goals, resulting in Customer Connection scores gradually increasing over 10 points
- Routinely reviewing KPI's to identify problems, concerns, and opportunities for improvement to provide coaching and direction for partners to achieve operational goals
- Drives financial success through problem solving and implementing change
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Assistant Store Manager
Under Armour
02.2022 - 12.2022
- Support the store manager in the execution of the short- and long-term business plan that will drive KPI's and maximize sales results
- Teach, train and coach the Assistant Store Managers and the team through successful competition of Division of Responsibility (DOR) to develop future leaders for the company
- Effectively communicate with the management team to align and help drive business strategy
- Lead the management team through effective execution of all performance management tools
- Analyze reporting and daily sales trends to make real-time strategic business decisions to drive results
- Establish and communicate clear expectations while holding the store team accountable for achieving all brand, performance, and behavior standards
- Build and support effective relationships with all teammates, peers, and supervisors to effectively lead positive change.
Assistant Store Manager
Aldi
04.2016 - 02.2022
- Managed retail staff recruitment and onboarding
- Trained, supervised, and coordinated schedules for a team of 15+ to ensure top-quality customer service
- Tracked and analyzed sales along with customer trends to maximize sales and revenue while minimizing loss
- Led and executed quarterly inventories for 3 years
- Collaborated with another Assistant Store Manager in-store to exceed operational efficiency above 100%
- Collaborated with District Manager and Assistant Store Manager in the rollout of Instacart shopper, which led to an increase in sales throughout the division.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Education
Bachelor of Science - Chemistry
University of West Georgia
Carrollton, GA03.2016
High School diploma -
Woodland High School
Cartersville, GA05.2012
Skills
- Leadership
- Critical Thinking
- Strategizing
- Teamwork Skills
- Written/Verbal Communication
- Creativity
- Multitasking and Organization
- Problem-Solving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Store Manager
Starbucks
01.2023 - Current
Assistant Store Manager
Under Armour
02.2022 - 12.2022
Assistant Store Manager
Aldi
04.2016 - 02.2022
Bachelor of Science - Chemistry
University of West Georgia
High School diploma -
Woodland High School