Katarina Perez

ON CALL POSITION

• Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
• Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
• Resolved customer complaints promptly and professionally, demonstrating commitment to excellent customer service.
• Assisted in training new team members on proper serving techniques and restaurant policies, promoting consistent service standards.
• Demonstrated strong multitasking abilities while managing multiple tables simultaneously.
• Worked closely with the host staff to accommodate special seating requests or large parties.
• Efficiently managed high-volume breakfast service, maintaining consistent quality and speed of service.
• Ensured prompt table turnover by efficiently clearing dishes upon guest completion.
• Served food and beverages promptly with focused attention to customer needs.
• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills, and handle complimentary items.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
• Increased sales significantly by upselling higher-end products to customers.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Explained menu items and suggested appropriate options for food allergy concerns.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.