Katarina Perez-Velasquez
Corpus Christi,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Skilled in working under pressure, and adapting to new situations and challenges.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Fiiz Drinks
Corpus Christi, TX
02.2023 - 03.2025
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Identified needs of customers promptly and efficiently.
- Supervised daily operations, including scheduling shifts and assigning duties.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Resolved conflicts between team members in an effective manner.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Maintained up-to-date knowledge of company products and services.
- Developed a system for tracking inventory and ordering supplies as needed.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Ensured compliance with safety regulations and company policies.
- Created reports on sales trends, inventory levels, and financial data.
- Completed day-to-day duties accurately and efficiently.
Sales Lead Keyholder
Plato's Closet
Corpus Christi, TX
05.2020 - 03.2024
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Handled returns and exchanges according to company policies.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Processed payments using various methods such as credit cards or cash transactions.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Answered customer inquiries regarding product features, pricing, and availability.
- Tracked inventory levels for restocking merchandise when necessary.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Resolved customer complaints in a timely manner to maintain positive relationships with clients.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Analyzed sales data regularly to identify areas of improvement for products or services offered.
- Monitored daily activities of employees including register transactions and stocking shelves.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Supervised staff during shifts to ensure proper coverage of the floor at all times.
- Organized store by returning merchandise to proper areas and restocked displays.
- Greeted customers to determine wants or needs.
- Maintained a neat, organized, and clean work area throughout the shift.
- Handled customer inquiries and complaints with professionalism and patience.
- Ticketed, arranged and displayed merchandise to promote sales.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Sales Associate
Aeropostale
Corpus Christi, TX
06.2021 - 12.2022
- Maintained cleanliness of store environment including floors, windows, displays.
- Adhered to company initiatives and achieved established goals.
- Handled returns and exchanges according to company policies.
- Assisted customers with product selection, sizing and styling.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Recommended, selected and located merchandise based on customer desires.
- Organized stockroom shelves according to size, color or style.
- Collected payments and provided accurate change.
- Provided accurate information about products, prices and services.
- Processed credit card transactions quickly and securely.
- Worked with fellow sales team members to achieve group targets.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Organized store by returning merchandise to proper areas and restocked displays.
- Greeted customers and provided exceptional customer service.
Education
Some College (No Degree) - Occupational Therapy
Del Mar College
Corpus Christi, TXSkills
- Inventory management
- Organizational skills
- Friendly and helpful
- Time management
- Adaptability and flexibility
- Money handling
- Schedule management
- Problem solving
Timeline
Assistant Manager
Fiiz Drinks
02.2023 - 03.2025
Sales Associate
Aeropostale
06.2021 - 12.2022
Sales Lead Keyholder
Plato's Closet
05.2020 - 03.2024
Some College (No Degree) - Occupational Therapy
Del Mar College
Similar Profiles
Brooklyn HearndonBrooklyn Hearndon
Manager at Fiiz DrinksManager at Fiiz Drinks
Maclayne InkleyMaclayne Inkley
Drink Maker at Fiiz DrinksDrink Maker at Fiiz Drinks
Bryton PerkinsBryton Perkins
Manager at Fiiz DrinksManager at Fiiz Drinks