Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katarina Rogers

Travelers Rest,SC

Summary

Adept at enhancing customer experiences and streamlining operations, I leveraged strong organizational skills and compassionate communication at Spring Park to improve patient quality of life. Demonstrated proficiency in multitasking across diverse roles, from caregiver to sales associate, ensuring optimal operational efficiency and fostering client loyalty through respectful and ethical interactions. Experienced caregiver knowledgeable about safe patient ambulation, personal grooming assistance and housekeeping. Remains current on relevant medical conditions and working with qualified healthcare staff to maximize care. Devoted to patient physical comfort and emotional support.

Overview

8
8
years of professional experience

Work History

Caregiver

Spring Park
01.2024 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Office Coordinator

Tarheel Lanes Bowling
02.2018 - Current
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Collaborated with various departments to streamline processes and improve interdepartmental communication.
  • Implemented inventory control measures for office supplies, reducing waste while maintaining adequate stock levels.

Bay Host / Event Ambassador

TopGolf
03.2019 - 09.2023
  • Efficiently processed payments from customers, resolving any discrepancies in a timely manner to ensure accurate financial records.
  • Answered guest questions with responses about menu, promotions and specials.
  • Streamlined communication between front-of-house staff and kitchen team members by relaying orders accurately, resulting in improved food quality delivered to guests.
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
  • Supported other staff members during busy periods by assisting with tasks such as bussing tables or restocking supplies as needed.
  • Upheld an atmosphere of professionalism and positivity among team members, contributing to a cohesive work environment that fostered exceptional guest service.
  • Handled cash transactions accurately, maintaining a balanced register at the end of each shift.

Sales Associate

Boot Barn
12.2016 - 01.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.

Education

GED -

Blue Ridge Community College
Flat Rock, NC
06.2011

Skills

  • Respectful and Compassionate comm
  • Time Management
  • Elderly Care
  • Problem-Solving
  • Dependable and Responsible
  • Multitasking and Organization
  • Strong Ethics
  • Verbal and written communication skills
  • Dementia Care
  • Compassionate communication

Timeline

Caregiver

Spring Park
01.2024 - Current

Bay Host / Event Ambassador

TopGolf
03.2019 - 09.2023

Office Coordinator

Tarheel Lanes Bowling
02.2018 - Current

Sales Associate

Boot Barn
12.2016 - 01.2020

GED -

Blue Ridge Community College

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Katarina Rogers