Katarina Salinas
McAllen,TX
Summary
Dynamic professional with extensive experience at T-Mobile, excelling in team collaboration and process improvement. Proven track record in enhancing employee performance through effective training programs and strategic goal alignment. Proficient in accounting software, demonstrating strong problem-solving abilities and a commitment to customer service excellence.
Overview
9
9
years of professional experience
Work History
Account Expert
T-Mobile
02.2023 - Current
- Supported daily operations by coordinating team schedules and managing workflow.
- Assisted in developing training programs to enhance employee performance and knowledge retention.
- Implemented process improvements that streamlined communication between departments.
- Provided analytical support for project planning, contributing to effective resource allocation.
- Monitored inventory levels and facilitated timely procurement of necessary materials.
- Collaborated with management to set strategic goals, aligning team efforts with company objectives.
- Conducted performance evaluations, offering constructive feedback to promote staff development.
Retail Store Manager
Connectivity Source
03.2021 - 11.2022
- Supervised daily store operations to ensure customer satisfaction and efficiency.
- Trained and mentored staff on best practices in sales and customer service.
- Managed inventory levels, implementing systems for accurate stock tracking.
- Developed promotional strategies to increase foot traffic and drive sales growth.
- Coordinated staff schedules to optimize coverage during peak hours.
- Analyzed sales data to identify trends and inform decision-making processes.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Assistant Manager
ASA Communications LLC
01.2016 - 02.2021
- Supported daily operations by coordinating team schedules and managing workflow.
- Assisted in developing training programs to enhance employee performance and knowledge retention.
- Implemented process improvements that streamlined communication between departments.
- Provided analytical support for project planning, contributing to effective resource allocation.
- Monitored inventory levels and facilitated timely procurement of necessary materials.
- Collaborated with management to set strategic goals, aligning team efforts with company objectives.
- Conducted performance evaluations, offering constructive feedback to promote staff development.
Education
Diploma -
05.2014
Skills
- Accounting software proficiency
- Auditing techniques
- Organization skills
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking
- Updating customer accounts
Languages
Spanish
Native or Bilingual
Timeline
Account Expert - T-Mobile
02.2023 - Current
Retail Store Manager - Connectivity Source
03.2021 - 11.2022
Assistant Manager - ASA Communications LLC
01.2016 - 02.2021
PSJA Memorial High School - Diploma,
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