Katarina Snoa
Hostess
Charlotte,NC
Summary
With a diverse background in customer service, food service, and management, I offer valuable experience spanning multiple industries. Throughout my career, I have developed expertise in delivering exceptional customer service, ensuring satisfaction, and effectively managing teams. My adaptability and versatility have enabled me to excel in various environments, quickly grasp new concepts, and thrive in dynamic work settings. I am now seeking an opportunity to leverage my extensive experience and contribute to a company's success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Hostess/Server Assistant
P.F. Chang's
11.2024 - Current
- I was hired on as a Hostess, the duties of which include greeting guests, answering any questions, receiving phone calls and inquiries, and providing exceptional Customer Service
- I was then able to cross train as a Server Assistant, whose duties include bagging and preparing takeout for packaging, taking customer orders for food, ensuring the dining room is clean, and being available to guests and co workers alike for various additional tasks or Questions
- I currently hold Company certifications for both job codes
- I transferred from Greenville, SC to this location in early November of 2024
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Opened and closed seating sections according to volume of guests.
- Backed up servers by checking on tables and retrieving items for guests.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Provided patrons with estimated waiting times during peak service hours.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Completed daily side work and opening and closing duties without fail.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Seated patrons based on guest preferences and seating availability.
- Delivered pick-up and curbside orders to guests.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
Customer Service Representative
Connexus
01.2025 - 01.2025
- Built rapport with customers through active listening, empathy, and personalized interactions
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Contributed to team success by achieving individual targets while also supporting colleagues during peak periods
- Served as a liaison between customers and other departments such as sales or technical support to ensure seamless communication
- Demonstrated strong conflict resolution skills by de-escalating tense situations effectively while maintaining professionalism at all times
- Maintained a positive attitude and professional demeanor even when faced with challenging or difficult customers
Hostess/Server Assistant
P.F. Chang's
04.2024 - 11.2024
- I was hired on as a Hostess, the duties of which include greeting guests, answering any questions, receiving phone calls and inquiries, and providing exceptional Customer Service
- I was then able to cross train as a Server Assistant, whose duties include bagging and preparing takeout for packaging, taking customer orders for food, ensuring the dining room is clean, and being available to guests and co workers alike for various additional tasks or Questions
- I currently hold Company certifications for both job codes
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Team Lead
Trigo Group
04.2023 - 02.2024
- This is an entry level management position, supervising a group of associates between One to twenty associates
- We ensure that our associates are performing their job correctly by training them, and using electronic paperwork to perform audits several times a day
- We are hands on and are responsible for any problems or issues that arise, and if it's something we cannot handle, or needs to be brought up the chain, we will contact our Senior Lead or Supervisor
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Quality Inspector
Trigo Group/BMW
12.2022 - 04.2023
- Inspect parts, log defects into a tablet, etc
- Inspected outbound shipments and conducted random sampling of product quality.
- Collected samples during production and tested randomly to determine in-process product quality.
- Utilized gauges, tools and equipment to complete in-depth assessments.
- Performed frequent visual inspections to root out tolerance and compliance issues.
- Maintained high standard of workmanship by using only approved data, materials, tools and test equipment.
- Monitored production operations for compliance with specifications and promptly reported defects.
- Recorded defects and coordinated issue resolution with development team and functional leads.
- Documented findings and produced reports to aide management in assessing and correcting quality concerns.
- Completed precise measurements using special tools.
- Performed visual inspections and non-destructive tests where appropriate.
- Communicated with production team members about quality issues.
- Inspected incoming and outgoing materials for accuracy and quality.
- Collaborated with production staff to establish and meet quality standards
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
Busser
Olive Garden
05.2022 - 09.2022
- Clear/clean tables, run food/drinks out on trays, field customer questions
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
Delivery Driver
Dominos
04.2020 - 06.2020
- Deliver pizzas, make change from a set bank, make pizzas, etc
- Completed on-time deliveries by choosing best and most efficient routes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
Loader/Unloader
Michelin
08.2019 - 10.2019
- Unload tires from trailer onto conveyor belt, and load tires from conveyor belt/pallets to trailers
Delivery Driver
Wedgy's
01.2019 - 04.2019
- Deliver pizzas to customers, speak to customers, answer phones and provide customer service, and receive payments for food orders
- Completed on-time deliveries by choosing best and most efficient routes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
Amazon Fulfillment Associate
Amazon Fulfillment Associates
08.2018 - 10.2018
- Receiving boxes/shipments, moving full pallets using pallet jack, unload/load trucks, receive product off of conveyer belt lines, use computer systems and handheld scanners
- Followed safety protocols to minimize workplace accidents.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Prepared and checked outbound shipments for accuracy.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Busser
Olive Garden
06.2017 - 09.2017
- Clear/clean tables, run food/drinks out on trays, field customer questions
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Customer Service Representative
Domino's
12.2015 - 04.2016
- Receive payments from customers, answer phones, input orders into computer system, interact with customers on a daily basis
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Delivered prompt service to prioritize customer needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
High school diploma -
James F Byrne's High School
Duncan, SC05.2018
Skills
Customer Service
- Complaint resolution
- Account updating
- Verbal and written communication
- Problem-solving
Food Industry
- Work station sanitation
- Work station setup
- Food and beverage pairing
- Interpersonal skills
Management
- Coaching
- Employee training
- Quality improvement
- Complex Problem-solving
- Staff training
- Leadership
Accomplishments
Several years of experience spread across multiple industries
Certification
Driver's License
Languages
English
Native or Bilingual
Russian
Elementary
Spanish
Elementary
Timeline
Customer Service Representative
Connexus
01.2025 - 01.2025
Hostess/Server Assistant
P.F. Chang's
11.2024 - Current
Hostess/Server Assistant
P.F. Chang's
04.2024 - 11.2024
Team Lead
Trigo Group
04.2023 - 02.2024
Quality Inspector
Trigo Group/BMW
12.2022 - 04.2023
Busser
Olive Garden
05.2022 - 09.2022
Delivery Driver
Dominos
04.2020 - 06.2020
Loader/Unloader
Michelin
08.2019 - 10.2019
Delivery Driver
Wedgy's
01.2019 - 04.2019
Amazon Fulfillment Associate
Amazon Fulfillment Associates
08.2018 - 10.2018
Busser
Olive Garden
06.2017 - 09.2017
Customer Service Representative
Domino's
12.2015 - 04.2016
High school diploma -
James F Byrne's High School
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