Ka'Tarrin Lacey
Houston
Summary
Dynamic healthcare professional with extensive Medicare expertise and a proven track record at Essentials Pharmacy. Skilled in claims processing and patient eligibility verification, I excel in exceeding customer expectations through effective communication and empathy. Known for my adaptability and problem-solving abilities, I thrive in high-volume call center environments.
Overview
8
8
years of professional experience
Work History
Pharmacy Technician
Essentials Pharmacy
09.2024 - Current
- Processed prescriptions accurately and efficiently, ensuring patient safety and satisfaction.
- Assisted pharmacists in medication preparation and dispensing, maintaining compliance with regulations.
- Managed inventory levels, restocked supplies, and maintained organized storage areas to optimize workflow.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Pharmacy Technician
Quick Care Pharmacy
05.2020 - 09.2024
- Processed prescriptions accurately and efficiently, ensuring patient safety and satisfaction.
- Trained new staff on operational procedures and best practices within the pharmacy environment.
- Assisted pharmacists in medication preparation and dispensing, maintaining compliance with regulations.
- Managed inventory levels, restocked supplies, and maintained organized storage areas to optimize workflow.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Sales Manager
Academy Advertising Specialties & Awards
09.2017 - 01.2020
- Developed and implemented sales strategies to increase market penetration and revenue growth.
- Led a team of sales representatives, enhancing performance through coaching and training initiatives.
- Established strong relationships with key clients, resulting in improved retention rates and loyalty.
- Increased sales revenue by developing and implementing effective sales strategies.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Attended industry events and conventions to expand sales opportunities.
Education
Bachelor of Arts - Social Work
Texas Southern University
Houston, TX05-2020
Skills
- Problem-solving
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
- Organization and time management
- Computer skills
- Critical thinking
- Excellent communication
- Multitasking
- Dependable and responsible
- Flexible and adaptable
- Confidentiality and HIPAA
Timeline
Pharmacy Technician
Essentials Pharmacy
09.2024 - Current
Pharmacy Technician
Quick Care Pharmacy
05.2020 - 09.2024
Sales Manager
Academy Advertising Specialties & Awards
09.2017 - 01.2020
Bachelor of Arts - Social Work
Texas Southern University