KATARSHA A. PHILLIP
Security Specialist
Marietta,GA
Summary
To acquire a challenging career with a solid company utilizing the opportunity to offer proven and developing skills within the company. Adaptable and enterprising Assistant Account Manager with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time. Promoted customer satisfaction by managing team to achieve specific purchase order and delivery date based on priority. Reliable Shift Leader with 5 years in Customer Service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Sunstates Security
Atlanta, GA
04.2021 - Current
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Applied security, safety and loss prevention strategies during shifts.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Delivered successful training to more than 20 employees during 5 years tenure, educating on successful work processes and productivity strategies.
- Documented daily production and materials usage in Microsoft Office to track data for Health Insurance review.
- Conducted weekly inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Consulted with HR teams to identify and onboard optimal candidates for CSR Agents and Health Insurance Agent positions.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
Security Specialist
Sunstates Security
Marietta, GA
06.2017 - 04.2021
- Guided periodic property safety inspections and oversaw remedial action for potential hazards.
- Provided safety reports and data analysis to building managers to inform security processes.
- Screened incoming employees, personal belongings and shipments for security concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
- Responded quickly to incidents and assessed active situations for security concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Secured entrances and exits by maintaining physical presence and carefully monitoring CCTV.
- Completed full building and grounds patrols every hour to spot and investigate concerns.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Oversaw credentialing activities for all employees, contractors and consultants
Pre-Analytical Specimen Processor Associate
Quintiles IMS formerly Q2 Solutions
Marietta, Ga
05.2016 - 06.2017
- Receive, process and store research samples for clinical trials and patients who need a cure.
- Analyzed experiment and test results to validate adherence to standards and specifications.
- Assisted with safe transfusions by conducting tests and completing blood counts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Improved operations through consistent hard work and dedication
Content Support Rep
CCH Wolters Kluwer
Kennesaw, GA
10.2015 - 04.2016
- I assisted clients with troubleshooting issues of their tax software when processing returns.
- Saved thousands by implementing cost-saving initiatives that addressed long-standing problems.
- Worked with customers to understand needs and provide excellent service.
Education
A.S. Degree - Paralegal
Everest University
2010
A.S. Degree - Business Administration
Florida Keys Community College
Key West, FL1991
High School Diploma -
Key West High School
Key West, FL12.1989
Skills
- Flexible and Adaptable
- Self-Motivated
- Teambuilding
- Decision-Making
- MS Office
- Data Entry
- Active Listening
- Multitasking Abilities
- Excellent Communication
- Teamwork and Collaboration
- Dependable and Responsible
- Written Communication
- Planning and Coordination
- Interpersonal Communication
- Organization and Time Management
- Attention to Detail
Accomplishments
- Certified Pharmacy Help Desk Agent Trainer: 2013
- Licensed Class D Security Officer: 1999
Timeline
Shift Supervisor
Sunstates Security
04.2021 - Current
Security Specialist
Sunstates Security
06.2017 - 04.2021
Pre-Analytical Specimen Processor Associate
Quintiles IMS formerly Q2 Solutions
05.2016 - 06.2017
Content Support Rep
CCH Wolters Kluwer
10.2015 - 04.2016
A.S. Degree - Paralegal
Everest University
A.S. Degree - Business Administration
Florida Keys Community College
High School Diploma -
Key West High School
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