Katarzyna Dybas
Customer Service Supervisor and Administrative Assistant
Chicago,IL
Summary
Experienced Customer Service Supervisor and Administrative Assistant bringing 13 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Detail-oriented with experience in customer service, data entry and office management.
Overview
16
16
years of professional experience
1
1
Certification
3
3
years of post-secondary education
Work History
Administrative Assistant
KD Home Services, INC.
08.2011 - Current
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Customer Service Supervisor
DOVENMUEHLE
09.2019 - 12.2023
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Conducted regular quality assurance checks on team interactions with customers, ensuring adherence to company standards.
Emergency Medicine Research Assistant
John Stroger Hospital
08.2008 - 05.2011
- Enhanced research quality by meticulously collecting and analyzing data from various sources.
- Streamlined data management processes for increased efficiency and accuracy in research findings.
- Collaborated with multidisciplinary teams to develop innovative research methodologies and strategies.
- Managed laboratory equipment and resources, ensuring proper maintenance and optimal functionality.
- Presented research findings at conferences, contributing to the advancement of the field.
- Developed comprehensive reports on research progress, keeping stakeholders informed and engaged.
- Utilized statistical software for data analysis, generating accurate insights into complex datasets.
- Maintained up-to-date records of research activities and results for future reference.
- Collected research data through experimentation, surveys and leading focus groups.
- Reviewed documents and data to identify trends and patterns.
Education
Associate of Arts - Social Work
College of Lake County
Grayslake, IL05.2013
No Degree - Nursing
University of Illinois At Chicago
Chicago, IL 08.2007 - 12.2010
Skills
- Team Building and Leadership
- Leading Team Meetings
- Policy Enforcement
- Records Management
- Performance Evaluation
- Problem-Solving
- Call Center Operations
- Proficient in ADP - Payroll
- Training and mentoring
Certification
- Certified Nursing Assistant, KD Home Services, INC. - 2011- Present
- PCW - Personal Care Worker
- CPCT/A - Patient Care Technician/Assistant
Languages
Polish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Customer Service Supervisor
DOVENMUEHLE
09.2019 - 12.2023
Administrative Assistant
KD Home Services, INC.
08.2011 - Current
Emergency Medicine Research Assistant
John Stroger Hospital
08.2008 - 05.2011
No Degree - Nursing
University of Illinois At Chicago
08.2007 - 12.2010
Associate of Arts - Social Work
College of Lake County
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