Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Katarzyna Kida

Fayetteville,NC

Summary

Dynamic General Manager with a proven track record at Doubletree By Hilton, excelling in operations management and team leadership. Enhanced guest satisfaction through strategic process improvements and effective training programs. Skilled in budget management and problem resolution, driving profitability while fostering a collaborative team environment.

Overview

14
14
years of professional experience

Work History

General Manager

Doubletree By Hilton
11.2020 - Current
  • Led operational strategies to enhance guest experience and satisfaction.
  • Oversaw budgeting and financial management to ensure profitability and cost control.
  • Developed training programs to improve staff performance and service quality.
  • Implemented process improvements that increased operational efficiency across departments.

General Manager's Assistant

Doubletree By Hilton
08.2018 - 11.2020
  • Coordinated executive schedules, ensuring efficient use of time and resources.
  • Managed correspondence, summarizing key information for decision-making processes.
  • Assisted in budget preparation, tracking expenditures to enhance financial accuracy.
  • Supported the General Manager in decision-making by conducting thorough research and providing insightful analysis.
  • Oversaw inventory management processes that reduced waste while maintaining adequate supplies for business operation needs.

Housekeeping Manager

Doubletree By Hilton
07.2013 - 11.2018
  • Supervised housekeeping staff to ensure compliance with cleanliness standards and operational procedures.
  • Developed and implemented training programs to enhance team performance and service quality.
  • Conducted regular inspections to maintain facility appearance and identify areas for improvement.
  • Coordinated inventory management of cleaning supplies, optimizing resource allocation and reducing waste.
  • Worked with front desk to respond promptly to all guest requests.

Restaurant Manager

Doubletree By Hilton
10.2011 - 07.2013
  • Led staff recruitment, training, and performance evaluations to enhance team effectiveness and service quality.
  • Developed and implemented operational processes that improved customer satisfaction and streamlined service delivery.
  • Managed inventory levels using advanced tracking systems, reducing waste and optimizing supply chain efficiency.
  • Analyzed financial reports to identify trends, guiding strategic decisions for budget management and cost control.

Education

Master of Science - Hospitality And Tourism Management

University of Information Technology And Managment
Rzeszow, Poland
09-2009

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Purchasing and planning

Languages

Polish
Native or Bilingual
Russian
Professional Working

Timeline

General Manager

Doubletree By Hilton
11.2020 - Current

General Manager's Assistant

Doubletree By Hilton
08.2018 - 11.2020

Housekeeping Manager

Doubletree By Hilton
07.2013 - 11.2018

Restaurant Manager

Doubletree By Hilton
10.2011 - 07.2013

Master of Science - Hospitality And Tourism Management

University of Information Technology And Managment