Katarzyna Kida
Fayetteville,NC
Summary
Dynamic General Manager with a proven track record at Doubletree By Hilton, excelling in operations management and team leadership. Enhanced guest satisfaction through strategic process improvements and effective training programs. Skilled in budget management and problem resolution, driving profitability while fostering a collaborative team environment.
Overview
14
14
years of professional experience
Work History
General Manager
Doubletree By Hilton
11.2020 - Current
- Led operational strategies to enhance guest experience and satisfaction.
- Oversaw budgeting and financial management to ensure profitability and cost control.
- Developed training programs to improve staff performance and service quality.
- Implemented process improvements that increased operational efficiency across departments.
General Manager's Assistant
Doubletree By Hilton
08.2018 - 11.2020
- Coordinated executive schedules, ensuring efficient use of time and resources.
- Managed correspondence, summarizing key information for decision-making processes.
- Assisted in budget preparation, tracking expenditures to enhance financial accuracy.
- Supported the General Manager in decision-making by conducting thorough research and providing insightful analysis.
- Oversaw inventory management processes that reduced waste while maintaining adequate supplies for business operation needs.
Housekeeping Manager
Doubletree By Hilton
07.2013 - 11.2018
- Supervised housekeeping staff to ensure compliance with cleanliness standards and operational procedures.
- Developed and implemented training programs to enhance team performance and service quality.
- Conducted regular inspections to maintain facility appearance and identify areas for improvement.
- Coordinated inventory management of cleaning supplies, optimizing resource allocation and reducing waste.
- Worked with front desk to respond promptly to all guest requests.
Restaurant Manager
Doubletree By Hilton
10.2011 - 07.2013
- Led staff recruitment, training, and performance evaluations to enhance team effectiveness and service quality.
- Developed and implemented operational processes that improved customer satisfaction and streamlined service delivery.
- Managed inventory levels using advanced tracking systems, reducing waste and optimizing supply chain efficiency.
- Analyzed financial reports to identify trends, guiding strategic decisions for budget management and cost control.
Education
Master of Science - Hospitality And Tourism Management
University of Information Technology And Managment
Rzeszow, Poland 09-2009
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Purchasing and planning
Languages
Polish
Native or Bilingual
Russian
Professional Working
Timeline
General Manager
Doubletree By Hilton
11.2020 - Current
General Manager's Assistant
Doubletree By Hilton
08.2018 - 11.2020
Housekeeping Manager
Doubletree By Hilton
07.2013 - 11.2018
Restaurant Manager
Doubletree By Hilton
10.2011 - 07.2013
Master of Science - Hospitality And Tourism Management
University of Information Technology And Managment
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