Katarzyna Kwiecinska
Chicago,IL
Summary
Dynamic Store Manager with a proven track record at Montrose Food Mart & Deli, excelling in employee motivation and problem-solving. Enhanced customer satisfaction through effective communication and operational management, achieving significant cost savings. Skilled in organizational structuring and team leadership, fostering a collaborative environment that drives success.
Overview
20
20
years of professional experience
Work History
Store Manager
Montrose Food Mart & Deli
Chicago , IL
01.2024 - Current
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Monitored inventory levels and placed orders to restock shelves.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Trained and mentored associates to teach daily tasks and procedures.
- Identified opportunities for cost savings through waste reduction initiatives.
Team Lead
Kroger
Hardwood Heights, IL
12.2019 - 12.2023
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Determined consumer needs to provide products and services appealing to larger market.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Supported the manager in developing plans for future projects, initiatives and objectives.
Cashier
Montrose Food Mart & Deli
Chicago , IL
05.2012 - 10.2019
- Greeted customers promptly and responded to questions.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Answered customers' questions and provided information on store procedures or policies.
- Answered customer inquiries regarding store policies and procedures.
- Built and maintained productive relationships with employees.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Clerk
Wally's Market
Chicago , IL
12.2004 - 05.2012
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Provided excellent customer service to ensure satisfaction.
- Delivered messages and ran errands.
- Stocked shelves with merchandise when needed.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Education
High School Diploma -
Marii Sklodowskiej-Curie W Kolaczycach
Poland06-2004
Skills
- Organizational structuring
- Accurate cash handling
- Manage operations
- Communication
- Employee motivation
- Problem-solving abilities
- Team building and leadership
Timeline
Store Manager
Montrose Food Mart & Deli
01.2024 - Current
Team Lead
Kroger
12.2019 - 12.2023
Cashier
Montrose Food Mart & Deli
05.2012 - 10.2019
Clerk
Wally's Market
12.2004 - 05.2012
High School Diploma -
Marii Sklodowskiej-Curie W Kolaczycach
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