Katarzyna Mikina
Schiller Park,IL
Summary
Dynamic and ambitious Business Administration graduate, eager to contribute to projects, learn from seasoned professionals, and drive impactful results while gaining valuable insights into the workings of the business world.
Overview
4
4
years of professional experience
Work History
Internship
J.J. Doorhy & Associates
06.2024 - Current
- Gained valuable experience working within the insurance industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Salon Administrator
Tricoci Salon & Spa
08.2021 - 06.2024
- Successfully processed payroll hours on a weekly basis, meeting the required deadline in order to
ensure 100% of employees receive timely payment. - Conducted daily audits of petty cash, vault and cash drawers.
- Distributed new hire paperwork and provided orientation to new employees regarding company policies, pay procedures and benefits.
- Communicated benefit and open enrollment information.
Guest Service Lead
Tricoci Salon & Spa
07.2020 - 08.2021
- Handled customer inquiries, answered questions, and resolved problems in a timely manner.
- Answered incoming calls using the standard greeting in a timely manner and book appointments based on specific service time requirements.
- Utilized effective selling skills and in-depth knowledge of spa/salon offerings to promote add-on
services, gift certificate sales, and retail sales. - Supported technicians by managing schedules and breaks, handling backlog and accommodating guests.
Education
Bachelor of Science - Business Administration
Elmhurst University
Elmhurst, IL05.2024
Skills
- Bilingual (Polish)
- Recordkeeping and File Management
- Microsoft Office
- Administrative experience
- Customer service
- Attention to Detail
Languages
Polish
Native or Bilingual
Timeline
Internship
J.J. Doorhy & Associates
06.2024 - Current
Salon Administrator
Tricoci Salon & Spa
08.2021 - 06.2024
Guest Service Lead
Tricoci Salon & Spa
07.2020 - 08.2021
Bachelor of Science - Business Administration
Elmhurst University
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