Katarzyna Pach

I took great pride in providing personalized and friendly service to clients and hotel guests during my tenure as an employee. My approach was always service-oriented, efficient, and friendly, which resulted in a significant increase in guest satisfaction. I was responsible for training and overseeing a team of 10+ housekeepers, ensuring that all areas were maintained to a high standard of cleanliness. My dedication to creating a clean and comfortable environment for guests made my work fulfilling and rewarding. After 6 months, I was promoted to room controller where I was responsible for monitoring occupancy rates, pricing structures, and competitors’ room rates. My main objective was to ensure that the hotel’s revenue goals were being met.

As an operations manager, I play a crucial role in ensuring that guests have an enjoyable and memorable vacation. Being the first point of contact for guests, I greet them at the airport and accompany them to their accommodations. I organize welcome meetings and sell excursions that create lifelong memories for them. In case of any issues that arise, from lost luggage to more serious concerns, I address them promptly and ensure that guests feel safe, comfortable, and well-cared for. My leadership skills enable me to identify areas for improvement and develop strategies to increase customer satisfaction and loyalty. I review employee performance, provide feedback, and mentor newly hired employees to ensure that everyone works together to provide the best possible service. Additionally, I plan, assign, and direct work, write and discuss employee performance appraisals, address employee performance and corrective action plans, and motivate and reward employees. Additionally, collaborate with local stakeholders, hoteliers, and transportation companies to ensure smooth operation at any destination I work with. By being dedicated, I help create a vacation experience that guests will cherish for years to come.

As a Resort Supervisor, my responsibilities included conducting safety inspections and ensuring the cleanliness of the hotel. I also conducted pre-holiday research to gather information about local facilities and provided sightseeing advice to customers. I arranged and led excursions and oversaw communication with accommodation owners, agents, and coach companies. My top priority was delivering exceptional service to each customer by actively engaging with them, listening to their needs, and demonstrating strong interpersonal skills. Additionally, I managed the resort's daily operations, which included budgeting, scheduling, hiring, and training staff.

I worked as the head of the sales department, focused on flight holiday market. My responsibilities included selling travel products and tour packages, sourcing products and destinations to meet consumer demands, and liaising with travel partners such as airlines and hotels to manage bookings and schedules. In my first year, I successfully met the sales target for the Sun Fun Agency and was awarded a scholarship to travel to Egypt and Tunisia.

During my tenure, I have had the opportunity to serve customers by addressing their inquiries and ensuring that their expectations are met. I have also been responsible for planning and selling transportation, accommodations, insurance, and other travel services to clients. Working closely with clients, I have identified their unique travel needs and offered expert advice on appropriate destinations, modes of transportation, travel dates, costs, and accommodations. As part of my role, I have also provided travelers with relevant, up-to-date information, brochures, and publications. These resources have included guides, local customs, maps, regulations, events, and more. By providing travelers with comprehensive information, I have helped them make informed decisions and enhanced their overall travel experience.