KASIA SUMARA
Elk Grove Village,IL
Summary
Experienced office management and administrative professional with over fourteen years of progressively responsible experience, with the last three years spent working for local government office. Eager to contribute to the organization’s success through hard work, attention to detail, excellent organizational and communication skills. Possesses knowledge of administrative processes. Motivated to learn, grow, and excel in the Public Administration field. Proficient with Microsoft Office applications.
Overview
15
15
years of professional experience
Work History
Case Manager
Elk Grove Township
08.2022 - Current
- Determines client eligibility for various township programs through an interview process and application of knowledge of state guidelines.
- Disburses approved township funds to qualifying clients.
- Maintains current records, in electronic and paper format.
- Administers the General Assistance and Emergency Assistance programs within legal guidelines set forth in the Township General Assistance and Emergency Assistance Handbook.
- Assist clients with the completion of applications for, but not limited to: Access to Care, Mobile Dental Clinic, Salvation Army, LIHEAP, and other welfare programs.
- Demonstrates knowledge of other government bodies and community resources and makes appropriate referrals and acts as an advocate to help clients achieve self-sufficiency.
- Assists with seasonal programs which include application, coordination, and distribution.
- Attends community events, networking events, and trainings on behalf of the township.
- Possesses and utilize tact, diplomacy, and discretion when dealing with sensitive or confidential issues.
Program Support Specialist
Elk Grove Township
05.2022 - 08.2022
- Managed department resources and referrals, including Community Resource Board.
- Screened clients for eligibility for township and auxiliary programs using knowledge and current guidelines.
- Responded to in-person and telephone requests for information and assistance, scheduled appointments for clients as necessary.
- Provided additional referrals for other township or community resources.
- Created documents, reports, and spreadsheets detailing program information.
- Managed lending closet donations and database.
- Maintained and organized Township's library.
- Communicated clearly with program staff and participants through written and digital correspondence.
Administrative Assistant
Elk Grove Township
12.2020 - 05.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed strategies to streamline and improve office procedures.
- Answered inquiries regarding Township transportation programs, advise on programs suitable to the needs of the clients/riders.
- Assisted with Application Process for the transportation program.
- Booked township bus rides, ensured accuracy, looked out for errors.
- Assisted Finance Director with digitalizing invoice record keeping and implemented checks log record keeping to improve accuracy.
- Executed record filing system to improve document organization and management.
- Processed Sewer payments and updated accounts to reflect new balance.
- Assisted and prepared documents at Annual Town Meeting and other meetings as needed.
Manager
HM Day Spa
01.2009 - 12.2019
- Handled payments and processed credit card transactions.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Enforced spa policies, following company procedures at all times.
- Updated customer records and maintained accurate client information.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Resolved customer issues promptly to build loyalty.
- Recruited, hired and trained new employees.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Held individual meetings with employees to address performance issues, improve performance and boost profitability by guaranteeing excellent spa and customer service programs.
- Managed spa inventory by keeping detailed track of supply use and forecasting need to direct ordering processes.
- Managed employees payroll, sales and miscellaneous reports.
Education
Master of Arts - Public Administration
Aurora University
Aurora, IL2023
Bachelors of Arts (BA) - Behavioral and Social Sciences
East-West University
Chicago, IL2014
Skills
- Case Planning
- Service Referrals
- Program Eligibility
- Report Preparation
- Spreadsheet Management
- Office Administration
- Record keeping
- Billing
- Complaint Resolution
- Staff Management
- Written Communication
- Attention to Detail
Languages
Polish
Native or Bilingual
Timeline
Case Manager
Elk Grove Township
08.2022 - Current
Program Support Specialist
Elk Grove Township
05.2022 - 08.2022
Administrative Assistant
Elk Grove Township
12.2020 - 05.2022
Manager
HM Day Spa
01.2009 - 12.2019
Master of Arts - Public Administration
Aurora University
Bachelors of Arts (BA) - Behavioral and Social Sciences
East-West University