Kristian Campbell-Harris
Myrtle Beach,SC
Summary
Communicative Customer Service Supervisor motivated to maintain customer satisfaction addressing and resolving issues and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues with extensive experience in the Hospitality and Customer Support Industries .Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients.
Overview
8
8
years of professional experience
Work History
Front Desk PM Supervisor
Hotel Blue
Conway, SC
04.2023 - Current
- Provide ongoing exceptional customer service in a timely and effective manner
- Supervised teams to ensure successful completion of projects within budget and timeline constraints.
- Provided guidance and leadership to team members, ensuring their understanding of the project requirements and expectations.
- Communicated with stakeholders to define project objectives and scope while managing customer expectations.
- Conducted weekly meetings with team members to review progress on tasks, provide feedback and direction as needed, and assess overall performance of the team.
- Collaborated with other departments to ensure alignment of resources in support of projects objectives.
- Provided coaching and mentoring support to junior staff members regarding effective problem-solving techniques related to project challenges.
Front Desk Agent
Paradise Resort
Conway, SC
05.2022 - 03.2023
- Greeted customers upon arrival, provided assistance with inquiries and directed them to the appropriate department.
- Responded to customer queries in person, over the phone, or via email in a timely manner.
- Assisted customers with check-in and check-out process, answered questions about hotel services and amenities.
- Managed reservations by inputting data into computerized system correctly.
- Ensured all customer service standards were met while maintaining a positive attitude at all times.
- Performed daily audits of front desk activities including cash drawer balances, room status reports and other operational tasks.
Temporary Positions
Kelly Services
Florence , SC
06.2018 - 12.2020
- Welcomed customers and clients into the Florence Center for events, Provided a friendly face and an outgoing personality working the front door, Greeted customers and answering questions while serving food and cleaning, Primary duty is providng good customer service to the customers in a timely manner
Customer Service Representative
Assurant Speciality Property
Florence, SC
09.2018 - 05.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Customer Service Cashier
Food Lion
Florence, SC
05.2016 - 08.2017
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
Education
Bachelor of Arts - Photography
Coastal Carolina University
Conway, SC05.2023
Bachelor of Arts - Photography
Florence Darlington Technical School
Florence, SC01.2020
Bachelor of Science -
University of South Carolina Aiken
Aiken, SC01.2018
High School Diploma -
West Florence High School
Florence, SC01.2017
Skills
- Schedule Development
- Customer Relations
- Strategic Planning
- Staff Management
- Training and Development
- Handling Escalations
- Complaint Resolution
- Team Building
- Team motivation
References
- Makina Thomas, PeopleScout Sr. Recruiter, 843-468-6541
- Bobbi Gauger, Account Executive III at Assurant Specialty Property, 920-889-7925
- Sonya Graves, Principal at Lucy T Davis, 843-617-4675
Timeline
Front Desk PM Supervisor
Hotel Blue
04.2023 - Current
Front Desk Agent
Paradise Resort
05.2022 - 03.2023
Customer Service Representative
Assurant Speciality Property
09.2018 - 05.2019
Temporary Positions
Kelly Services
06.2018 - 12.2020
Customer Service Cashier
Food Lion
05.2016 - 08.2017
Bachelor of Arts - Photography
Coastal Carolina University
Bachelor of Arts - Photography
Florence Darlington Technical School
Bachelor of Science -
University of South Carolina Aiken
High School Diploma -
West Florence High School
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