Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katasha Rhone

Jacksonville,FL

Summary

Results-oriented professional with extensive experience at Gateway Behavioral Health Services, demonstrating expertise in case management and mental health assessments. Proven ability to improve patient outcomes through effective care coordination and documentation, resulting in a 28% reduction in readmission rates. Dedicated to creating supportive environments and empowering clients to access necessary resources.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Residential Counselor

Daniels Kids
Jacksonville, Florida
06.2025 - Current
  • Created a safe and supportive residential environment that fostered self-expression, mutual respect, trustworthiness, responsibility, empathy, and acceptance among all residents, promoting a sense of belonging and psychological well-being.
  • Developed therapeutic relationships by providing emotional support and positive reinforcement to clients.
  • Made regular rounds to ensure the safety and security of residents and the facility, proactively addressing potential hazards, and maintaining a secure environment.
  • Monitored client progress, meticulously documented observations, and promptly reported any significant changes in behavior to supervisors, ensuring timely interventions and appropriate care adjustments.

Outpatient Case Manager

Gateway Behavioral Health Services
Jacksonville, FL
11.2024 - Current
  • Facilitate access to community resources, such as housing, food programs, and employment opportunities, through client guidance and support.
  • Conducted assessments to determine client needs and resources.
  • Monitored client progress and adjusted interventions as necessary.
  • Educated clients on mental health resources and community services.

Social Services Case Manager

Cypress Village
Jacksonville, FL
03.2024 - 11.2024
  • Conducted psychosocial assessments to identify individual needs and specific social services, tailoring interventions to meet clients' objectives and goals. This involved In-depth interviews and observations to understand clients' backgrounds, challenges, and strengths.
    Creating personalized service plans that address each client's unique circumstances and goals.
    Regularly evaluating the effectiveness of interventions and making adjustments as needed to ensure positive outcomes.
  • Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements, and suggesting changes accordingly. This included regular assessments to ensure plans remained relevant and responsive to the client's evolving needs, leading to improved outcomes, and increased client satisfaction.
  • Formulated comprehensive discharge plans in collaboration with multidisciplinary treatment teams, patients, and families, ensuring smooth transitions and ongoing support post-intervention. This included developing individualized plans that addressed each client's unique needs, connecting them with relevant community resources, and establishing follow-up strategies for continued well-being.
  • Coordinated resources and services among clients, families, and community organizations, ensuring access to essential programs, such as housing, healthcare, and employment opportunities. This included establishing partnerships with local agencies, facilitating referrals, and providing ongoing support to ensure clients received comprehensive assistance.

Care Coordinator

UF Health Jacksonville
Jacksonville, FL
09.2014 - 03.2024
  • Provided comprehensive support to over 30 high-risk clients, resulting in a notable 28% decrease in readmission rates. This was achieved through individualized care planning, proactive communication with healthcare providers, and effective resource allocation, ultimately improving patient outcomes and reducing healthcare costs.
  • Coordinated care for over 200 clients, ensuring access to, and receipt of, appropriate healthcare services. This included facilitating communication between patients and providers, managing referrals, and addressing any barriers to care.
  • Managed patient scheduling and follow-up appointments efficiently, optimizing resource allocation, and ensuring timely access to care.
  • Guided patients through the complexities of the healthcare system, ensuring they received necessary resources and services, including providing information on insurance coverage, referrals to specialists, and access to community support programs.

Education

Bachelor of Science - Human Health Services

Florida State College
Jacksonville, FL
05.2024

Associate of Arts -

Florida State College
Jacksonville, FL
05.2022

High School Diploma -

Brunswick High School
Brunswick, GA
06.1993

Master of Science - MSW

Walden University
Minneapolis, MN

Skills

  • Documentation and case management
  • Mental health assessments
  • quality patient care
  • care coordination
  • Patient support
  • Referral coordination
  • Time management
  • Case evaluation

Certification

FARS certified

Timeline

Residential Counselor

Daniels Kids
06.2025 - Current

Outpatient Case Manager

Gateway Behavioral Health Services
11.2024 - Current

Social Services Case Manager

Cypress Village
03.2024 - 11.2024

Care Coordinator

UF Health Jacksonville
09.2014 - 03.2024

Bachelor of Science - Human Health Services

Florida State College

Associate of Arts -

Florida State College

High School Diploma -

Brunswick High School

Master of Science - MSW

Walden University

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