Kataundra Taylor
Irving,TX
Summary
Senior AR Specialist with 7+ years of experience in financial reporting and customer relationship management. Demonstrates expertise in data analysis, digital transformation, and process optimization to enhance accounts receivable efficiency. Skilled in negotiation, cash flow management, and portfolio management, with a focus on implementing automated solutions and client retention strategies.
Overview
7
7
years of professional experience
1
1
Certification
Work History
AR SPECIALIST
ADT COMMERCIAL
Irving, TX
04.2025 - Current
- Manage receivables, ensuring accurate data entry and file organization.
- Collaborate with clients to resolve invoice discrepancies and maintain strong relationships.
- Implement automated solutions to enhance accounts receivable efficiency.
- Support month-end closing for precise financial reporting and cash flow optimization.
- Develop improved tracking methods and digital payment solutions for streamlined operations.
- Execute comprehensive financial reconciliations and generate detailed AR reports while maintaining strong relationships with key stakeholders.
- Implement innovative collection strategies and optimize payment processes, resulting in improved accounts receivable efficiency.
- Partner with finance teams to enhance AR workflows and resolve complex billing discrepancies while ensuring compliance standards.
- Facilitate smooth month-end closing procedures and maintain accurate documentation while providing exceptional customer service.
- Streamline accounts receivable processes through digital transformation initiatives, optimizing cash flow and reducing processing time while maintaining data accuracy.
- Drive collection efficiency by implementing automated payment tracking systems and developing proactive solutions for invoice discrepancy resolution.
COLLECTION SPECIALIST IIII / AP SPECIALIST
Bridgecrest
Irving, TX
06.2020 - 01.2024
- Manage customer communications on past-due balances, enhancing payment consistency.
- Resolve complex loan issues, minimizing potential losses through effective negotiation.
- Utilize skip tracing to recover delinquent accounts, achieving significant recovery rates.
- Maintain detailed records of customer interactions, ensuring accurate account updates.
- Develop repayment plans, supporting customers in overcoming financial challenges.
- Managed high-volume accounts and implemented effective collection strategies, driving substantial recovery rates while maintaining positive client relationships.
- Analyzed payment patterns and developed data-driven collection approaches, resulting in improved portfolio performance and reduced delinquency rates.
- Negotiated payment arrangements with clients, providing tailored solutions while ensuring compliance with company policies and regulatory requirements.
- Maintained accurate documentation of collection activities and client interactions, ensuring thorough compliance with industry regulations.
- Partnered with cross-functional teams to optimize collection processes and enhance customer experience while meeting departmental objectives.
- Streamlined collection processes by implementing data-driven strategies, reducing delinquency rates and enhancing portfolio performance through systematic account analysis.
Call Center Representative
Hello Fresh
Irving, TX
04.2018 - 03.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
General Trass High School
Lake Providence, LA05.2009
Skills
- Payment tracking
- Relationship building
- Strong client relations skills
- Client communication
- Customer account reconciliation
- Accurate payment posting
- Invoice processing
- Payment plan negotiation
- Accounting software proficiency
- Month-end closing procedures
- Dispute resolution
- Bookkeeping
- Aging reports analysis
- Statement preparation
- Finance
Certification
Certified virtual assistant
Timeline
AR SPECIALIST
ADT COMMERCIAL
04.2025 - Current
COLLECTION SPECIALIST IIII / AP SPECIALIST
Bridgecrest
06.2020 - 01.2024
Call Center Representative
Hello Fresh
04.2018 - 03.2020
High School Diploma -
General Trass High School