Kateri (Kat) A. Ware
Surprise,USA
Summary
Administrative professional with strong foundation in operational support and office management. Known for reliability and adaptability in fast-paced environments, contributing to seamless team collaboration and goal achievement. Proficient in multitasking and maintaining positive office atmosphere.
Overview
33
33
years of professional experience
Work History
Administrative Support Assistant
National Institutes of Health (NIH)
02.2012 - 04.2025
- Streamlined office processes by implementing efficient administrative procedures, resulting in increased productivity.
- Maintained a well-organized filing system for easy access to important documents, improving overall efficiency.
- Provided exceptional customer service by addressing inquiries promptly and professionally, nurturing positive client relationships.
- Collaborated with cross-functional teams to complete projects on time and within scope, meeting organizational objectives.
- Enhanced team collaboration by coordinating schedules and organizing meetings for optimal communication and task completion.
- Created organized systems for ordering office supplies regularly, reducing downtime due to lack of necessary materials.
- Prepared detailed reports and presentations for management review, facilitating informed decision-making processes.
- Assisted executives with various day-to-day tasks such as calendar management and correspondence handling.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Performed research to collect and record industry data.
- Liaised between clients and vendors and maintained effective lines of communication.
Administrative Assistant
PC Onsite, LLC
10.2010 - 12.2011
- Personal assistant to the CEO and Office Manager
- Keep calendar of daily jobs and activities for CEO and staff
- Represent the company as a liaison for outside vendors and customers
- Assist with accounts payable and accounts receivable
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Established administrative work procedures to track staff's daily tasks.
Health Systems Specialist
Phoenix Area Indian Health Service
11.1991 - 12.2008
- Organized and managed contracts directly related to strategic mission of healthcare system.
- Provided in-depth support to executive staff in regards to healthcare programs and administration.
- Analyzed current programs to determine effectiveness.
- Reviewed requests for expenditures and determined if such applications were justified and within budget.
- Coordinated activities with manager to align planning processes with targeted project outcomes.
- Conducted extensive research on industry best practices to inform strategic planning initiatives for healthcare system improvements.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality results in the implementation of health system improvements.
- Streamlined communication channels between departments, leading to better coordination of patient care services and resources.
- Upheld HIPAA regulations and standards for protecting patient information.
- Secured confidential patient information from unauthorized access.
Education
B.S. - Health Administration
University of Phoenix
Phoenix, AZ12-2008
Skills
- Administrative procedures
- Workload management
- Document management
- Records management
- Calendar management
- Report preparation
- Meeting planning
- Presentation development
- Travel arrangements
- Contract administration
- Budget tracking
- Problem-solving
- Time management
- Computer skills
- Team collaboration
- Office administration
- Microsoft Excel
- Documentation and recordkeeping
- Computer proficiency
- Office management
- Excel spreadsheets
- Staff management
- Meticulous attention to detail
- Microsoft outlook
- Documentation and reporting
- Microsoft Word
- Data organization
- Project management
- Workflow optimization
- Performance improvement
- Data management
Accomplishments
- Travel Planning - Booked heavy domestic and international travel for department of 12 employees.
- Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Assisted management with the training of 30 staff members annually.
- Received "outstanding" on annual employee performance reviews for the last 13 years delivering outstanding administrative support.
Job Related Training
CGE Domestic Travel (Concur), CGE Sponsored Travel (Concur), CGE Foreign Travel (Concur), CGE Basic Functionality, Basic ITAS for Timekeepers, Advanced ITAS for Timekeepers, Telework 101 for Employee, Telework for Government Employees, FPS IC Preparer, FPS ACH Requester, FPS Certification User
Languages
English
Full Professional
Timeline
Administrative Support Assistant
National Institutes of Health (NIH)
02.2012 - 04.2025
Administrative Assistant
PC Onsite, LLC
10.2010 - 12.2011
Health Systems Specialist
Phoenix Area Indian Health Service
11.1991 - 12.2008
B.S. - Health Administration
University of Phoenix
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