Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kataya Beckford

Evanston,IL

Summary

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Barista Shift Lead

Compass Group USA
Evanston, IL
09.2023 - Current
  • Monitored the performance of staff to ensure that quality standards were met, scheduling repairs and servicing to avoid operational disruptions.
  • Provides prompt, courteous, and reliable coffee service to customers.
  • Anticipates the needs of customers, and the store regularly evaluates the work environment.
  • Supported highest standards of conduct and service to support company reputation.
  • Delegated work to staff, setting priorities and goals.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Established and adjusted ordering parameters to manage inventory.

Sr Customer Operations II (Compliance and Risk)/Fr

Uber Freight
Chicago, IL
11.2022 - 08.2023
  • Participated in the development of fraud risk management policies and procedures, ensuring comprehensive coverage
  • Responsible for investigating safety reports and categorizing these reports according to the company standards.
  • Collaborate with other team members, managers, to formulate and implement policies, procedures, goals, or objectives.
  • Promote safe work activities by conducting performance audits, and attending all staff company meetings.
  • Consistently, in all cases, it makes informed decisions based on available and hard-to-find information.
  • Provided technical support in the investigation of suspected fraudulent transactions.
  • Plan, organize, and ensure cross-functional support so that the work is accomplished in a manner consistent with organizational requirements.

Freight Operations Coordinator

Uber Freight
Chicago, IL
11.2021 - 10.2022
  • Possessing high functional knowledge and skills
  • Participate collaboration by stepping up to help members brainstorm solutions in order to meet deadline
  • Engaged with shadow sessions
  • Continue to consistently meet goals
  • Follow direction for all assigned tasks
  • Anticipate adverse carrier reaction and develop better alternative

Logistic Account Specialist

Elite Transit
Chicago, IL
08.2021 - 11.2021
  • Initiated key relationships, which resulted in revenue growth.
  • Coordinated transportation and logistical needs for customers.
  • Calculated and classified standard and volume shipments.
  • Managed daily shipments, and called drivers multiple times throughout the day to ensure shipments arrived on time.
  • 3PL integrated refers to processes for a third-party business, including inventory management, warehousing, and fulfillment.

Client Experience Coordinator

Blueground
Chicago, IL
01.2020 - 05.2020
  • Receiving complex inquiries from guests, and then deciding the right way to resolve the issues while ensuring an excellent client experience.
  • Scheduling, collaborating, and managing internal and external business partners to ensure operational excellence in properties.
  • Liaising across functions within the business to identify the origin of customer support issues, and improve related processes to enhance the customer experience.
  • Maintaining long-lasting relationships with business stakeholders.

Operation Specialist /Account Manager

SMS ASSIST LLC.
Chicago, IL
12.2017 - 01.2020
  • Be the primary point of contact, and build long-term relationships with customers.
  • Help hundreds of customers through email, phone, and online portal usage.
  • Develop a trusted advisor relationship with contracted affiliates.
  • Ensure the timely and successful delivery of our solutions according to the scope of work and objectives.
  • Clearly communicate the progress of the maintenance issue and the expected completion date.
  • Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in training modules.
  • Enhance the department's and organization's reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.
  • Responsible for keeping current clients satisfied, and delivering exceptional client service on a day-to-day basis.
  • Monitor and analyze customers' usage of our product.
  • Responsible for working with and integrating new clients, and developing solid existing client relationships.

Call Center

Aramark
Evanston, IL
05.2016 - 10.2017
  • Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve concerns.
  • Worked with upper management from different departments to ensure that patient satisfaction is consistently met.
  • Demonstrated mastery of the customer service call script within the specified timeframe.
  • Answered, screened, and processed over 100 calls daily using the Epic system and web-based communications.
  • Maintain a polite and professional telephone manner.

Call Center Representative

Big Blue Swim School
Wilmette, IL
03.2017 - 09.2017
  • Signing up new families for swim lessons.
  • Answer about 40 inbound calls, and make follow-up calls.
  • Use the computerized system (Lesson Buddy) to assist clients in scheduling new times.
  • Issue credit or a refund to accounts if needed.
  • Managed customer expectations by clarifying needs, identifying options, and recommending products and services.

Patient Service Representative

Cvs Caremark
Mount Prospect, IL
10.2014 - 04.2016
  • Prepared the new patients' file carefully and accurately.
  • Scheduled and confirmed patients' shipments.
  • Responsible for taking inbound calls and making outbound calls.
  • Send emails using Outlook, and keep a Tally sheet with Excel.
  • Provide high levels of patient satisfaction through effective and timely resolution.
  • Built patient loyalty by placing follow-up calls for customers who reported any issues.

Education

Pharmacy Technician Training Program - Pharmacy

JVS
10.2014

Medical Office Administration -

First Institute Training & Management
Addison, IL
01.2011

High School -

Prospect High School
Mount Prospect, IL
01.2010

Skills

  • Team building
  • Service quality standards evaluation
  • Operational reporting
  • Analytical skills
  • Quality control
  • Problem-solving

Certification

Pharmacy Technician

Timeline

Barista Shift Lead

Compass Group USA
09.2023 - Current

Sr Customer Operations II (Compliance and Risk)/Fr

Uber Freight
11.2022 - 08.2023

Freight Operations Coordinator

Uber Freight
11.2021 - 10.2022

Logistic Account Specialist

Elite Transit
08.2021 - 11.2021

Client Experience Coordinator

Blueground
01.2020 - 05.2020

Operation Specialist /Account Manager

SMS ASSIST LLC.
12.2017 - 01.2020

Call Center Representative

Big Blue Swim School
03.2017 - 09.2017

Call Center

Aramark
05.2016 - 10.2017

Patient Service Representative

Cvs Caremark
10.2014 - 04.2016

Pharmacy Technician Training Program - Pharmacy

JVS

Medical Office Administration -

First Institute Training & Management

High School -

Prospect High School

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Kataya Beckford